Cathay Pacific Airlines Offers Advanced Technology with Periphonics IVR System at Hong Kong's New Kai Tek International Airport.

BOHEMIA, N.Y.--(BUSINESS WIRE)--August 5, 1999--

Periphonics Corporation (NASDAQ:PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, has announced that Cathay Pacific Airways recently installed a VPS/is 7500 Interactive Voice Response (IVR) system from Periphonics at its new headquarters in Hong Kong. The new system is an upgrade to two Periphonics VPS/VAS systems that Cathay Pacific had been using to run its flight scheduling application.

The upgrade coincided with the opening of Hong Kong's new Kai Tak International Airport on the island of Chek Lap Kok. The system is located in the airlines' $625 million headquarters, called Cathay Pacific City, located at the new airport.

"The upgrade is part of Cathay Pacific's commitment to a new corporate identity and corporate positioning program, and a program to upgrade customer services," stated Gary Strzinek, Periphonics' vice president, international operations. "The installation of new information technology systems, such as the Periphonics IVR upgrade, is part of that commitment."

Cathay Pacific, the national carrier of Hong Kong, serves 47 destinations in 28 countries, providing services for the Pacific Rim and other areas of Asia. The flight information system provides detailed flight information for Cathay Pacific flights. In addition, it is used to provide general flight information for all international airlines flying into and out of Hong Kong, furnishing Cathay Pacific with an additional revenue source. Airlines participating in this joint venture include Singapore Airlines Limited, Swissair, Aeroflot Russian International Airlines, Biman Bangladesh Airlines, Air Canada, All Nippon Airways Co. Ltd., Thai Airways International Public Co. Ltd., Northwest Airlines, Alitalia, Royal Nepal Airlines, Vietnam Airlines, Luftansa Airlines, Air Mauritius.

The flight information that the system provides includes flight arrival and departure times, gate numbers, confirmation of reservations and seating, and automated notification of flight cancellation. New applications that were recently implemented include crew scheduling, flight attendant recruitment, and ground staff recruitment applications. The system provides the latest job vacancy information, the procedure to apply for a position, entry requirements, etc. Upon request, callers can received details about the position and its requirements via fax.

Periphonics Corporation is a global leader in the development, marketing and support of products and professional services for Computer Telephony Integration (CTI) and Telecom Enhanced Network Services. The Company's products and services utilize such technologies as interactive voice response (IVR), advanced speech processing with large vocabulary recognition, natural language processing and text-to-speech, as well as interactive processing via Web browsers, messaging, and fax. Periphonics also provides comprehensive professional services including project management, software application development, call center integration and script and grammar development. The Company's products and professional services help its customers enhance their customer service offerings, increase caller satisfaction, reduce operating costs and often create new revenue opportunities by automating call and transaction processing. Periphonics is an ISO 9001/TickIT registered company with systems installed in more than 50 countries. For further information, visit our site on the World Wide Web at www.peri.com.