Catawba County, North Carolina Selects SpeechWorks and FSI to Implement TelePath Speech Recognition Solution for Building and Permitting Department.Business/Technology Editors BOSTON--(BUSINESS WIRE)--July 24, 2001 SpeechWorks International, Inc. (Nasdaq: SPWX SPWX Speechworks (stock symbol) ), a global leader in network-based speech recognition and text-to-speech (TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to ) technologies and services, and Frank Solutions, Inc., (FSI FSI Foreign Service Institute FSI Fluid Structure Interaction FSI Fuel Stratified Injection FSI Federazione Scacchistica Italiana (Italian Chess Federation) FSI Free Standing Insert FSI Flight Simulator ) today announced that they will deliver speech-enabled applications to the Building Inspection and Permitting Office for Catawba County, located in Newton, North Carolina Newton is a city located in Catawba County, North Carolina. As of the 2000 census, the city had a total population of 12,560. It is the county seat of Catawba CountyGR6. . The TelePath tel·e·path n. One who communicates by telepathy. (TM) solution will use SpeechWorks(R) speech recognition software to enable callers to receive and update information on properties listed among the more than 4,000 street names in Catawba County. The Catawba County speech-enabled application will automate the arduous Building Inspection and Permitting process, allowing citizens and building contractors to simply call and say the property address to schedule inspections, cancel inspections and check on the status of inspections and building permit applications. For example, a property owner who wants to build an addition could simply call and apply for a building permit over the phone using a speech-activated solution rather than apply in person. In addition, TelePath will enable building inspectors to file inspection reports from the field using speech recognition and a mobile phone, rather than returning to their office and filing a written inspection report. "We are looking forward to implementation of the TelePath touchtone and speech recognition solution for Catawba County. Once TelePath is installed it will make the business processes for the County much more efficient and provide a higher level of service to our customers," said Valerie Jones, Information Technology Project Manager for Catawba County. "Catawba County went through an extensive search to find an IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. vendor and we chose FSI due to their expertise in the government marketplace and the advanced technologies such as speech recognition provided by TelePath and SpeechWorks." "One of the many benefits of this speech application is that it works extremely well in wireless environments," said Mike AtLee, director of SpeechWorks' Government Systems Group. "As a result, inspections can be updated in real-time allowing developers and property owners to quickly receive important information on their property." "SpeechWorks played a very large role in FSI being selected as the IVR vendor at Catawba County," said Bruce Frank, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of FSI. "The Catawba County Building Inspection and Permitting Application demanded a strong speech recognition solution and SpeechWorks more than fit the bill. SpeechWorks has become an integral part of the TelePath solution and is offered as a standard feature of TelePath." About Frank Solutions Frank Solutions, Inc. is a national leader in providing the most technologically advanced Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. based Interactive Voice Response (IVR), Interactive Web Response (IWR IWR Institute for Water Resources IWR Interactive Web Response IWR Internet Weather Report IWR Institute for Water Research IWR Isolated Word Recognition IWR I Will Report IWR Institute for Wood Research IWR Internal Work Request IWR Inter-Works Requisition ), and Computer Telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) solutions. For further information on our TelePath system and other Interactive Response applications, please visit our Web site at www.tpath.com or contact the Sales/Marketing Department at (800) 701-0161 ext.110. About SpeechWorks Through the power of SpeechWorks(R) technologies, the human voice is all a caller needs to access instant information and conduct transactions from any landline or wireless phone. Around the world, customer service innovators such as the Internal Revenue Service, Western Australia Tourism Commission and State of Washington Department of Revenue are realizing returns on SpeechWorks applications that consistently delight and serve customers 24 hours a day. With over 100 partners, SpeechWorks delivers natural language speech recognition and text-to-speech (TTS) solutions to leading corporations, telecommunications providers and government organizations worldwide. For a description of our products, services and unique customer programs such as the SpeechWorks Here(TM) Guarantee, call 617.428.4444 or visit www.speechworks.com. SpeechWorks and SpeechWorks Here are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States and other countries. All other trademarks are the property of their respective owners. |
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