CashEdge Uses eConvergent's eCRM Solution to Support First Internet-based Funds Transfer Service.

Business Editors/Technology Writers

PLEASANTON, Calif.--(BUSINESS WIRE)--Feb. 20, 2001

Complete, Integrated eCRM Solution Supports the Need

for New Revenue and Service Model

eConvergent, the world's leading Business Solution Provider (BSP) for electronic Customer Relationship Management (eCRM), today announced that CashEdge, Inc. launched its customer care operations to support its Funds Transfer capabilities utilizing eConvergent's eCRM solution. eConvergent's eMerge(TM) solution provides maximum performance and reliability standards to CashEdge's geographically dispersed contact centers in the United States and abroad. It is necessary for CashEdge to interact with customers because of its unique Internet-based Funds Transfer service, offered through companies such as Yahoo! Inc., at http://finance.yahoo.com/fundstransfer. Such agreements allow consumers to move money easily, quickly and securely between accounts at over 23,000 financial institutions in the U.S.

eConvergent provides CashEdge with a completely secure, outsourced eCRM solution that enables its international customer service agents to share cross-channel customer data and uphold its strict security and response-time requirements. CashEdge chose eConvergent as its eCRM solution provider because it fulfilled the requirements necessary for CashEdge to tie in with financial institutions, demonstrating that companies with even the most stringent security regulations may choose to use outsourced solutions.

"eConvergent is pleased to have CashEdge as our first international client," said Clyde Foster, eConvergent's president and CEO. "The regulations and security measures we achieved during the initial implementation phase for CashEdge demonstrates that outsourcing customer relationship management is a viable choice, especially for companies who want expedited capabilities. Within a few months, CashEdge implemented a complete and secure eCRM solution that meets its requirements. As CashEdge continues to grow their customers and international partnerships, eConvergent will provide the scalability and security necessary to maintain a world-class customer service organization."

"CashEdge's vision is to empower customers with both the information and the transaction capabilities they need to manage their day-to-day financial lives efficiently," said Dilip Venkatachari, president of CashEdge. "And customer satisfaction is a critical aspect of our vision. We believe that eConvergent's unique approach to eCRM will enable us to deliver a new standard of customer service. With eConvergent's customer satisfaction solution, we now have the tools we need to efficiently and effectively provide customers with a consistently high level of customer satisfaction."

About eConvergent

eConvergent helps e-businesses and large enterprises establish and build lifelong customer relationships. The company is the leading Business Solution Provider (BSP) for electronic Customer Relationship Management that helps companies create customer satisfaction. eMerge(TM), the company's flagship outsourced service for managing customer interaction, provides companies with the information and tools they need to effectively manage customer relationships through the phone, Web, chat, email and fax. eConvergent's BSP approach enables companies to purchase results, not technology. The company can be reached at 925/931-2500, 1-888-CRM-FAST, [e-mail] or on the Web at www.econvergent.com.

About CashEdge

Founded in 1999, CashEdge is a leader in the fast-growing market for Internet-based personal finance management solutions, combining the power of financial information aggregation with transaction capability. Consumers can now consolidate and transfer funds, using the secure ACH network, between accounts, at over 23,000 financial institutions throughout the U.S. CashEdge offers these applications via financial institutions and other key distribution partners. CashEdge is backed by investors efinanceworks (an independent company focused on developing e-finance businesses, founded by Capital Z Partners and General Atlantic Partners), Marsh & McLennan Capital, IRR and the Royal Bank of Canada. CashEdge has offices in New York and Milpitas, CA. For more information visit www.cashedge.com.

Note to Editors: eConvergent, CRMS, Converge*, eCIOS* and eMerge are trademarks of eConvergent, Inc. Other company and product names used in this publication are for identification purposes only and may be trademarks of their respective companies. *Patent pending.