Cash management: it's a new ballgame. (Marketing News).The good news, says Deloitte Consulting, is that there's still money in traditional cash-management business. The bad news is that there isn't much money in it, and there's even less new money. The global payments business is expected to grow about 7 percent a year through 2008, says Deloitte partner Colin Klipin, but revenues are expected to remain essentially constant--which means that, in real terms, prices will actually decrease about 5-7 percent per year. Klipin says that kind of money does not amount to a sustainable financial model for banks. "Banks have to re-think how they do this business." He recommends a complete strategic re-evaluation. Noncore functions that could be handled more quickly and at less expense by a third party should be outsourced. Klipin recommends developing and implementing the tools you need to determine customer profitability. Go after extraordinarily aggressive cost-reduction initiatives. Look for higher margin opportunities in new customer segments or geographic areas. And take a "venture capital" approach to investing in new products, markets and geographic areas, he says. |
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