Cascade Natural Gas Announces New Training Center and Customer Service Initiative.Business Editors SEATTLE--(BUSINESS WIRE)--April 12, 2004 Cascade A connected series of devices or images. It often implies that the second and subsequent device takes over after the previous one is used up. For example, cascading tapes in a dual-tape backup system means the second tape is written after the first one is full. Natural Gas Corporation (NYSE NYSE See: New York Stock Exchange :CGC CGC Canine Good Citizen (AKC Dog Title) CGC Commission Géologique du Canada (Geological Survey of Canada) CGC Confédération Générale des Cadres (French labor union) ) recently opened a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. training facility in its Yakima location, while also selecting Bellingham as the home of its new, company-wide customer service contact center. The 2,200 square foot Yakima facility is dedicated to training Cascade employees on a full range of disciplines pertinent to the safe delivery of natural gas to commercial and residential customers throughout Washington and Oregon. "The training center is a natural expansion of our considerable operations base in Yakima," said Will Odell, the company's chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. . "It's central to our 13 districts, and we already house key operations there, including inventory warehousing and fabrication fabrication (fab´rikā´sh  n),n the construction or making of a restoration. ." Cascade employs 35 individuals in Yakima, and the company's other 400 employees will undertake regular training in this location at various times throughout the coming years. Operations and sales training sessions are already scheduled for the summer months, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Odell. In addition, Cascade will upgrade its existing Bellingham facility to accommodate staff dedicated to handling customer service inquiries. Previously, personnel in the company's individual offices handled customer questions. Beginning spring 2005, customers throughout Cascade's territory can enlist en·list v. en·list·ed, en·list·ing, en·lists v.tr. 1. To engage (persons or a person) for service in the armed forces. 2. To engage the support or cooperation of. v. the assistance of the customer service team in Bellingham via a toll free number or the Internet. "By putting all of our customer service resources under one roof, we are assured of a more consistent approach in the solutions we provide," Odell said. "It also enables us to build a very skilled team that can provide immediate assistance when they are called upon." "Our response time will not change," he continued. "The customer service initiative is all about efficiency. While the calls may be handled in Bellingham, our field personnel will continue to operate from their local offices to meet the needs of our customers." Odell said that the company is very excited about its growth in both Bellingham and Yakima. "We take our obligation to be a responsible member of the communities we serve very seriously. We believe our two initiatives will only strengthen our ties to those regions," he said. "At the same time, we will continue to build our local presence in all Cascade service areas, and have committed staff in each of our districts to seek out new ways to make a positive difference in the neighborhoods we serve." Cascade Natural Gas Corporation (NYSE:CGC) is a local distribution company providing natural gas service to approximately 212,000 customers in the states of Washington and Oregon. |
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