Carnegie International and its RomNet Subsidiary To Launch 'Help Desk Doctor' Web Site in 4th Quarter.Business Editors BALTIMORE--(BUSINESS WIRE)--Aug. 16, 2000 Carnegie International The Carnegie International is the oldest North American exhibition of contemporary art from around the globe. It was first organized at the behest of industrialist and philanthropist Andrew Carnegie in 1896. Corporation (OTCBB OTCBB See OTC Bulletin Board (OTCBB). :CGYC CGYC Canossian Global Youth Conference CGYC Common Ground Youth Church ) and its RomNet Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , Inc., subsidiary today announced plans for the launch of Help Desk Doctor(TM) Web site in the fourth quarter. Lowell Farkas, president of Carnegie, an Internet support and computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration holding company, said Help Desk Doctor will provide technical knowledge and support to businesses of all sizes, organizations, associations, educational institutions, and individual PC users. "Carnegie and RomNet plan for Help Desk Doctor to become a leading resource for general computer technical support online," Mr. Farkas said. "'The Doctor' will be in," he said, "for any user with Internet access, and will offer the ability to search and resource from vast databases of FAQs covering areas ranging from installation of software to configuring hardware to customizing and maintaining an operating system." Help Desk Doctor will be operated by RomNet, which Carnegie acquired in 1998. Based in Boston, RomNet provides technical support services via telephone fax and e-mail for a variety of software products, utilizing skills and expertise of graduate and undergraduate students from Harvard, the Massachusetts Institute of Technology Massachusetts Institute of Technology, at Cambridge; coeducational; chartered 1861, opened 1865 in Boston, moved 1916. It has long been recognized as an outstanding technological institute and its Sloan School of Management has notable programs in business, , and Boston University. Its technical focus includes Windows(R), Macintosh(R) and UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). (R) platforms, as well as offering a variety of services including creating visual and audible Web sites that support and offer information for customers and prospects. Nick Gentile, RomNet's president, said Help Desk Doctor users will have access to a technical glossary of more than 1,000 computer-related terms, with other information, including telephone numbers and e-mail addresses of virtually every hardware and software company -- also readily available. "Specialized help will also be available to business and individual users who need more hands-on assistance," Mr. Gentile said, noting registered users of the Help Desk Doctor will have the option of contacting one of RomNet's experienced technicians directly via email, phone or on-line chat. RomNet will offer a selection of service packages covering single, multiple or unlimited access to its technical support staff, which will be on-call around the clock, seven days a week. In addition, single incident access will be available. Outsourced Help Desk Mr. Gentile described the new Carnegie/RomNet service and Web site as an "outsourced help desk, ideal for the small and medium size business that doesn't want to commit the resources necessary to support their internal systems and users. RomNet's experienced staff," he said, "will function as their virtual help desk, and users will have 24-hour access to online technical support, FAQs, or simply contact a representative directly. "Every corporate client will have a detailed log of their systems, software, and configurations maintained by Help Desk Doctor so technicians will be able to focus on and solve problems more quickly," he said. Mr. Gentile said that RomNet has been providing technical support and beta testing (programming) beta testing - Testing a pre-release (potentially unreliable) version of a piece of software by making it available to selected users. This term derives from early 1960s terminology for product cycle checkpoints, first used at IBM but later standard throughout the services for many types of hardware and software, and has grown software along with the needs of many dot-com companies here in the Boston area, and around the country. "We've built a great technical resource," he said, "that we will be making available in Help Desk Doctor." About Carnegie International Corporation Carnegie International Corporation (OTCBB:CGYC) (www.carnegieint.com) is an Internet support and computer telephony holding company with specialization in telecommunications products, services and distribution, and in E-Commerce and EDI (Electronic Data Interchange) The electronic communication of business transactions, such as orders, confirmations and invoices, between organizations. Third parties provide EDI services that enable organizations with different equipment to connect. . Along with RomNet, other primary wholly owned subsidiaries Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. include: Profit Through Telecommunications (Europe) Ltd. (PTT (1) (Postal, Telegraph & Telephone) The governmental agency responsible for combined postal, telegraph and telephone services in many European countries. (2) See push-to-talk. PTT - Post, Telephone and Telegraph administration ), a telecommunications software company providing business solutions utilizing proprietary speech recognition, touch tone and bar code responses to send and/or receive information; ACC See adaptive cruise control. Telecom of Columbia, Maryland, a leading reseller of equipment and business telephone systems from Comdial, Lucent, SONY(R) and Sprint(R); American Telephone & Computer, an Ameritech and Comdial dealer based in Elmhurst, Illinois, in the Chicago suburbs; Voice Quest, Inc., of Sarasota, Florida, a developer and provider of speech recognition and voice mail technologies and products, Paramount International Telecommunications, Inc., of Vista, California, which serves hotels and other businesses, primarily in 0+/- call auditing and international one-plus sectors, and Federation of Associated Health Systems, Inc., of San Antonio, Texas “San Antonio” redirects here. For other uses, see San Antonio (disambiguation). San Antonio is the second most populous city in Texas, the third most populous metropolitan area in Texas, and is the seventh most populous city in the United States. As of the 2006 U.S. , which serves more than 700 hospitals with telecommunications services, primarily in 0+/- call auditing and international one-plus sectors. Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 provides a "safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " for forward-looking statements. Certain information included in this Press Release (as well as information in oral statements or other written statements made or to be made by Carnegie International Corporation) contain statements that are forward-looking, such as statements relating to the future anticipated direction of the telecommunications industry, plans for future expansion, various business development activities, planned capital expenditures, future funding sources, anticipated sales growth, and potential contracts. Such forward-looking information involves important risks and uncertainties that could significantly affect anticipated results in the future, and accordingly, such results may differ from those expressed in any forward-looking statements made by or on behalf of Carnegie International Corporation. These risks and uncertainties included, but are not limited to, those relating to development and expansion activities, dependence on existing management, financing activities, domestic and global economic conditions, change in Federal or state laws, and market competition factors. MAVIS is a trademark of Carnegie International Corporation. Other trademarks are properties of their respective owners. |
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