CaritaSoft Signs Alliance Agreement with Portal Software to Provide End-to-End Customer Management Platform.Business Editors & Technology Writers AUSTIN, Texas--(BUSINESS WIRE)--March 6, 2001 Integrated Solution Ties Billing, Customer Care, and Provisioning Data for Closed-Loop Marketing for Communications Providers CaritaSoft, Inc., a provider of customer value management solutions for the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , today announced an alliance agreement with Portal Software Portal Software was founded in 1985 as Portal Information Network, one of the first ISPs in the San Francisco Bay Area. It was founded by John Little. The company offered its own interface through modem access that featured Internet email. , Inc. (Nasdaq:PRSF PRSF Presidio of San Francisco (US National Park Service) PRSF Peoples Republic of San Francisco ), a leading provider of business infrastructure software for broadband, wireless Internet, and next-generation communications services. Under the terms of the alliance agreement, CaritaSoft will integrate its Customer Value Management (CVM) Suite(TM) with Portal Software's Infranet(R) customer management and billing platform to enable a single view of customer data across video, voice and data services. Available second quarter, the integrated solution will enable communications service providers (CSPs) to leverage data obtained from marketing, billing, provisioning and customer contact points to identify high-value customers, and develop targeted marketing programs for these customers to increase revenues. "We are providing a comprehensive customer value management solution that works cohesively with Portal Software's Infranet platform," said Michael D'Eath, president and chief executive officer of CaritaSoft. "Portal understands the importance of being customer-focused and that a single-view of the customer is crucial to the success of subscriber-based companies." "Through our alliance with CaritaSoft, broadband and other service providers will have the benefit of increased insight into the behavior of their subscribers to attract and retain them more effectively," said John Janetos, director strategic alliances at Portal Software. "Having improved customer care options available will help service providers do a better job of servicing their subscribers to reduce churn, which clearly translates into a competitive advantage." This relationship is part of CaritaSoft's strategy to build connectors to all leading communications operational support systems (OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. ) platforms. As intense competition forces operators to deliver services more profitably to their customers, CSPs need a solution that integrates customer data and ties together operational and analytical parts of the business. Subscriber-based communications companies such as video, voice and Internet service providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. have traditionally had multiple sets of customer records within the organization, but can now use CaritaSoft's CVM Suite to integrate all records, including customer billing data from Portal's Infranet, and drive closed-loop marketing campaigns. Portal Software Portal Software provides software to manage next-generation communications and e-services. The Infranet software platform enables service providers to rapidly deploy new services, define optimal business models and price plans, and bill their users. Portal's software is licensed by more than three-quarters of the world's 25 largest communications services companies to support wireless, broadband Internet See broadband. , next-generation voice, and other e-service offerings. Customers include AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. Time Warner, Vodafone, Reuters, Qwest Communications
NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , Deutsche Telekom Deutsche Telekom AG (ISIN: DE0005557508, FWB: DTE, NYSE: DT, LSE: DEU, TYO: 9496 ) (abbreviated DTAG) is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Germany and in the EU. , Telenor Mobil AS, China Telecom, and France Telecom. Portal Software employs over 1,500 people at more than 40 offices worldwide. For more information, visit www.portal.com. CaritaSoft, Inc. CaritaSoft is a provider of customer value management solutions to the communications industry, including video, data and voice. Its solutions help subscriber-based businesses compete aggressively, meet rising customer expectations, sell new products, integrate their customer/prospect information and increase revenue and gross margin. CaritaSoft is based in Austin, Texas, with research & development in the San Francisco Bay area “Bay Area” redirects here. For other uses, see Bay Area (disambiguation). The San Francisco Bay Area, colloquially known as the Bay Area or The Bay . For more information, visit www.caritasoft.com. |
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