CariZMa unveils first Arabic employment tool.Byline: Dubai (Image: baker.gif ) CariZMa, a leading Dubai-based business consulting and training solutions company focusing on Cycustomer experience management,CO has introduced the first Arabic pre-hiring tool in the Middle East. Fit Index is designed to enhance the applicant screening process by quickly identifying candidates with the greatest potential for success in a given position. Fit Index, which was developed by DeGarmo Group, the leading human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. and management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects company, measures applicants' job compatibility by identifying their tolerance for work-related activities and environmental characteristics. "It also collects information regarding applicants' interpersonal style such as identifying applicants who can for example function well in stressful and changing situations, demonstrate an appropriate level of patience and assertiveness assertiveness /as·ser·tive·ness/ (ah-ser´tiv-nes) the quality or state of bold or confident self-expression, neither aggressive nor submissive. , to determine their fit for the call center job," said Mark D. Baker from DeGarmo Group. C[pounds sterling]With many of our customers experiencing difficulties in hiring and retaining quality call center employees it made sense for them to add a comprehensive tool to their hiring process,C[yen] he noted. C[pounds sterling]By partnering a professional partner such as CariZMa which is a leading consulting and training solutions with an impressive regional geographic, we can assist call centers in the region in making proactive hiring decisions that will help to improve bottom-line results,C[yen] he added. Since employee turnover is greatly determined by job satisfaction, it is important to identify whether the applicant will be interested, motivated and challenged by the activities required on a job. Salary.com recent annual survey on employee job satisfaction and retention found out that the estimated replacement costs due to turnover reached Dh55,000 ($15,000) in 2007. This year it estimates costs to reach Dh77,000 ($21,000), which represents a 40 per cent increase. C[pounds sterling]In order to decrease turnover itCOs important for call centers companies to understand your employeesCO potential,C[yen] said Khalil Jaouni, managing partner of CariZMa. "Studies show that the top success factors for a position Co personality traits Co are better measured through an assessment than in a resume or an interview." Fit Index provides rapid, accurate, objective and unbiased insight and better understanding of both candidates and employees. "Upon this understanding, call centers in the Middle East can develop a high-performance workforce and drive competitive advantage in areas such as critical thinking, problem solving problem solving Process involved in finding a solution to a problem. Many animals routinely solve problems of locomotion, food finding, and shelter through trial and error. and leadership." Fit Index, which won the 2006 Product of the Year Award from Call Center Magazine, is developed in accordance with the Uniform Guidelines guidelines, n.pl a set of standards, criteria, or specifications to be used or followed in the performance of certain tasks. on Employee Selection Procedures and the Standards for Educational and Psychological Testing The Standards for Educational and Psychological Testing is a set of testing standards developed jointly by the American Educational Research Association (AERA), American Psychological Association (APA), and the National Council on Measurement in Education (NCME). . CariZMa was launched in Dubai in 2003 and works with a number of leading organizations in the Middle East region such as the National Bank of Kuwait The National Bank of Kuwait first opened in Kuwait in 1952 to become the first national bank in the Gulf Region. NBK was founded by Khaled Zaid Al-Khaled. NBK is currently the largest financial institution in Kuwait and one of the leading banks in the middle east with branches in (NBK NBK National Bank of Kuwait NBK Naval Base Kitsap (Washington) NBK Natural Born Killer(s) NBK Never Been Kissed NBK Nabeya Bi-Tech Kaisha NBK Norsk Brettseiler Klubb (Norway) ), MTC mtc - A Modula-2 to C translator. ftp://rusmv1.rus.uni-stuttgart.de/soft/Unixtools/compilerbau/mtc.tar.Z. (Zain), Al Rajhi Bank and Riyad Bank.- TradeArabia News Service A[umlaut umlaut (  m`lout) [Ger.,=transformed sound], in inflection, variation of vowels of the type of English man to men. ] Copyright 2007 www.tradearabia.com
Copyright 2008 Al Hilal Publishing & Marketing Group Provided by Syndigate.info an Albawaba.com company |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion