Cardservice International Chooses OneVoice Solutions for Third-Party Verification Services.Business & High Tech Editors SALT LAKE CITY--(BUSINESS WIRE)--June 12, 2000 OneVoice Solutions, an operating unit operating unit A type of operating company that engages in transactions with outsiders and that is owned by another business. For example, in 1995 the stockholders of Capital Cities/ABC approved a $19 billion merger with the Walt Disney Company, whereupon of Teltrust, Inc., today announced it would provide third-party verification TPV (Third party verification) is a process of getting an independent third party company to confirm that the customer is actually requesting a change or ordering a new service or product. services for Cardservice International. Cardservice International is a leader in the transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. industry today. The company is 50% owned by First Data Corporation, the largest credit card processor in the world and a $26 billion company. Cardservice International provides state-of-the-art credit card, debit card debit card, card that allows the cost of goods or services that are purchased to be deducted directly from the purchaser's checking account. They can also be used at automated teller machines for withdrawing cash from the user's checking account. and ATM processing, as well as check guarantee services. It provides secure financial transaction services to both traditional and Internet businesses throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Europe and Japan. "Through OneVoice Solutions, we are able to provide Cardservice International with the tools needed to deliver superior service, marketing and sales functionality for total customer satisfaction," said Doris Granatowski, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Teltrust, Inc. "Our third-party verification infrastructure provides a solid framework to deliver the best customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) capability available today." Well known for its unsurpassed customer service -- 24 hours a day, 7 days a week, in 140 languages and dialects -- Cardservice International offers a complete range of traditional and Internet consumer payment options. Cardservice International has a rapidly growing customer base of more than 185,000 merchants and processes an annual bankcard volume in excess of $12 billion. Cardservice International's Senior Vice President John Burtzloff commented, "Our relationship with Teltrust creates a significant innovation in the teleservices industry. It combines Teltrust's leading CRM solutions with our transaction processing and technological expertise. The alliance will provide Cardservice International with the potential to penetrate the marketplace further by adding more value to merchants through the transaction process." More than 185,000 merchants have contracted with Cardservice International. Of those, 55,000 are actively using Cardservice International and/or the LinkPoint Secure Payment Gateway as their Internet solution. For more information about Cardservice International, visit www.cardservice.com. About Teltrust, Inc. Teltrust is a pre-IPO, customer contact center offering outsourced services with over 1200 multilingual Satisfaction Agents in multiple call centers. Its One Voice Solutions operating unit provides multi-media inbound customer relationship management and global multilingual customer care services. The OpNow! operating unit provides a broad range of services for corporate and communications customers requiring live agent services, information services See Information Systems. and call efficiency. Founded in 1986, Teltrust is venture capital backed by Great Hill Partners and MC Partners of Boston, Massachusetts. The Company's web address is www.Teltrust.com. About Cardservice International, Inc. Cardservice International, Inc., is a global leader in providing real-time secure credit card transactions to merchants. Cardservice offers merchants a cost-effective service tailored to their businesses, enabling them to provide credit card processing over the Internet as well as to the traditional marketplace. The LinkPoint Secure Payment Gateway(SM) utilizes state-of-the-art secure sockets layer (networking, security) Secure Sockets Layer - (SSL) A protocol designed by Netscape Communications Corporation to provide secure communications over the Internet using asymmetric key encryption. technology and is easily scalable to any size business. Some of the most well respected companies in the e-commerce world -- e.g., Microsoft, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Lycos, Hewlett-Packard, Interliant and EarthLink -- use Cardservice International's LinkPoint Secure Payment Gateway. |
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