CardSystems Completes Installation of Electronic Payment System for National Data Corporation.Business Editors, Technology Writers FAIRFAX, Va.--(BUSINESS WIRE)--Jan. 18, 2000 CardSystems Inc., a provider of electronic payment solutions for the global electronic payment industry, today announced the installation of its Exceptions Management System (EMS) for NDC NDC National Drug Code NDC NATO Defense College NDC National Documentation Centre (National Hellenic Research Foundation, Athens, Greece) NDC National Dairy Council NDC National Democratic Congress eCommerce, a business unit of National Data Corporation (NDC). NDC eCommerce has chosen to implement the EMS dispute resolution system to streamline operational efficiency and reduce costs. As a part of CardSystems' eCardSMART(R) Performance Suite, EMS delivers a modular, interactive software solution that automates individual phases of the dispute resolution process, providing customer service case management, sales draft retrieval, chargeback Chargeback The charge a credit card merchant pays to a customer after the customer successfully disputes an item on his or her credit card statement. Notes: Customers dispute charges to their credit card usually when goods or services are not delivered within the initiation, cardholder card·hold·er n. One who holds a card, especially a credit card. card  hold contact management, and correspondence management. EMS utilizes CardSystems' expert system technology, which codifies the rules governing dispute resolution, enabling accurate interpretation and resolution of the dispute - a process that increases productivity and improves customer service. "Installing large, complex software solutions is cumbersome and in the fast-paced e-commerce industry, companies like NDC eCommerce require their partners to give a solid commitment that the new solution will be implemented quickly and supported by talented industry veterans," said John S. Cramp cramp, painful uncontrollable contraction of a muscle or group of muscles. The type that results from cold, strain, or disturbance of circulation (as experienced by swimmers) is eased by massage and the application of heat. , chairman and chief executive officer of CardSystems. "At CardSystems, we strive to be that partner providing a time-tested delivery mechanism, and the knowledge and experience to finish the job." "The ability to automate the dispute resolution process and provide the best chargeback defense capability available will mean fewer chargebacks to merchants," said Thomas M. Dunn, chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. for NDC eCommerce. "As a recognized leader in payment processing, NDC eCommerce strives to find ways to offer value to our customers, while improving our systems, increasing efficiency and lowering costs. CardSystems has implemented a system that will help us fulfill this goal." Currently in commercial production sites processing 1 billion transactions per year, CardSystems' EMS is a proprietary software that utilizes an expert system to apply corporate knowledge to automate exceptions management. About National Data Corporation National Data Corporation (NYSE NYSE See: New York Stock Exchange :NDC) is a leading Internet-related information network company. It provides a comprehensive range of Internet-and-storefront-based financial and information management applications including: electronic authorization and settlement, financial electronic data interchange See EDI. (application, communications) electronic data interchange - (EDI) The exchange of standardised document forms between computer systems for business use. EDI is part of electronic commerce. and delivery services, card issuing services, point-of-sale and back office merchant support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , cash management and Internet processing and banking services. About CardSystems Inc. CardSystems Inc. is a leading provider of applications to the global electronic payment processing industry, offering end-to-end solutions to financial institutions and other transaction-oriented companies. Since its October 1999 merger with Maverick International Processing Services Inc., CardSystems has become the industry's first Application Service Provider (ASP), evolving its proprietary eCardSMART(R) card processing methodology into a solutions framework that can be utilized across a wide spectrum of applications. Additionally, CardSystems has developed intelligent enabling technologies that include an expert system, neural network neural network or neural computing, computer architecture modeled upon the human brain's interconnected system of neurons. Neural networks imitate the brain's ability to sort out patterns and learn from trial and error, discerning and extracting and software applications optimized for the card processing industry. The eCardSMART(R) suite of intelligent products and Internet solutions gives clients control over their proprietary customer data, leading to productivity gains and a favorable return on investment (ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ). CardSystems has deployed payment solutions in more than 30 countries. For more information on CardSystems, visit the company's web site at http://www.cardsystems.com. |
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