CarStation.Com Delivers Customer Service Solutions To Automotive Mechanical Service Professionals With Acquisition Of Motoreyes.Com.SAN FRANCISCO--(BUSINESS WIRE)--June 26, 2000 CarStation Becomes Automotive Service Industry's Only Single- Source Provider Of E-Commerce Solutions For Both Mechanical And Collision Repair Segments; Launches New Products And Services CarStation.com today announced that it is entering the $200 billion U.S. automotive mechanical repair segment by acquiring motoreyes.com, an automotive e-commerce company. The acquisition establishes CarStation (www.carstation.com) as the first and only provider of Internet-based customer service and operations solutions for the entire automotive service industry -- both mechanical and collision repair. Based in Santa Monica Santa Monica (săn`tə mŏn`ĭkə), city (1990 pop. 86,905), Los Angeles co., S Calif., on Santa Monica Bay; inc. 1886. Tourism and retailing are important, and the city has motion-picture, biotechnology, and software industries. , Calif., motoreyes.com provides automotive service professionals and consumers with Internet-based services to streamline the mechanical repair process. CarStation will immediately deploy the first product generated by the acquisition - CarStation ServiceManager - which provides mechanical repair shops and automobile owners with a variety of Internet-based resources designed to help increase customer satisfaction and drive repeat business to repair shops. CarStation ServiceManager will enable consumers to register their vehicles online, receive service reminders and schedule appointments with CarStation-enabled repair facilities nationwide, following an initial release in the Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. metropolitan area. CarStation ServiceManager will be available at www.carstation.com as well as other leading automotive related Internet destinations. "The acquisition of motoreyes clearly gives CarStation first-mover advantage First-mover advantage is the advantage gained by the initial occupant of a market segment. This advantage may stem from the fact that the first entrant can gain control of resources that followers may not be able to match. in providing one-stop access to Internet-based mechanical and collision repair services," CarStation founder and President Charlie Moore
Moore made the announcement, articulating CarStation's vision for collaborative commerce for automotive service professionals, at the Jupiter Communications B-to-B Commerce Forum in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden . ServiceManager will provide mechanical repair facilities with Internet access See how to access the Internet. and support dedicated to the automotive service industry, including customized shop Web sites and e-mail; online real-time scheduling capabilities; Web-based shop calendar; and dynamic promotions solutions to take the vehicle maintenance process online, resulting in more convenience and efficiency for both shops and their customers. ServiceManager will enable consumers to use the Internet to access information for making informed decisions about choosing a repair facility; schedule service appointments at their convenience, 24 hours a day, seven days a week; receive automated service reminders; view vehicle repair history; and access educational and diagnostic information via an online learning center. "CarStation is clearly the leader in transitioning our industry to the Internet, and we're confident mechanical repair facilities will benefit greatly from that leadership," motoreyes co-founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Chris Jenkins Chris Jenkins was an effects animator for Who Framed Roger Rabbit, The Little Mermaid, Beauty and the Beast, The Lion King, and Hercules. said. "Consumers also will benefit as the Internet helps repair facilities provide a superior customer experience and recognizes those facilities that provide superior service and workmanship." The motoreyes acquisition leverages the success of CarStation's core products and existing supplier network and strengthens its Customer Relationship Management tools for both segments. For example, CarStation customers have access to the company's extensive supplier network of more than 1,000 OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and dealers and in excess of 50 million parts from more than 1,000 auto recyclers -- a critical resource in helping the company deliver holistic Internet-based solutions to both the collision and mechanical repair segments. Other recent CarStation announcements include an alliance with insurance company Progressive Auto Insurance and its network of repair facilities; a supplier partnership with ARA Ara or Arrah (both: ŭ`rə), city (1991 pop. 157,082), Bihar state, NE India, on the Son Canal. A major road and rail junction, it is the administrative center for a district that produces grain, sugarcane, and oilseed. Services Corporation, a for-profit subsidiary of the Automotive Recyclers Association; an endorsement by the Society for Collision Repair Specialists; and agreements with leading consolidators ABRA Auto Body & Glass, The Boyd Group The Boyd Group is a British based, independent think tank considering issues relating to animal testing. Background The group was founded in 1992, the idea forming from a dialogue between Colin Blakemore, a strong advocate of animal testing and now chief executive of the and Caliber Collision Centers. CarStation also has a partnership with Mitchell International that facilitates open commerce between users of Mitchell's software systems and CarStation's Internet-based applications. About CarStation.com Founded in 1998 and based in San Francisco, with operations in the U.S., Canada and the United Kingdom, CarStation.com is the first and only provider of Internet-based customer service and operations solutions to the entire automotive service industry. CarStation operates an automotive service e-commerce hub at www.carstation.com. The company's suite of services and applications enable mechanical and collision repair professionals, suppliers, insurers and consumers to transact An earlier e-commerce system for the Web from Open Market that included order capture and secure order fulfillment using credit cards, ecash and other payment systems. It included customer service and subscription administration capabilities as well as an integrated database for reporting , communicate and manage the entire automotive repair process via the Internet. Strategic business partners include: Mitchell International, ABRA Auto Body & Glass, The Boyd Group, Caliber Collision Centers, the Society for Collision Repair Specialists, Progressive Auto Insurance and ARA Services Corporation, a for-profit subsidiary of the Automotive Recyclers Association, among others. CarStation's financial partners include: Goldman Sachs The Goldman Sachs Group, Inc., or simply Goldman Sachs (NYSE: GS) is one of the world's largest global investment banks. Goldman Sachs was founded in 1869, and is headquartered in the Lower Manhattan area of New York City at 85 Broad Street. , Insight Capital Partners, Weiss Peck and Greer, LLP LLP - Lower Layer Protocol , New Enterprise Associates, and Marsh & McLennan Risk Capital Holdings, Ltd. SOURCE: CarStation.com |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion