Car Toys Honors Commitment to Customer Service Online With ITXC Push to Talk; Live Assistance Vital to Electronics Retailer's "Click and Brick" Strategy.Business Editors/Hi-Tech Writers PRINCETON, N.J. & PORTLAND Ore.--(BUSINESS WIRE)--May 29, 2001 ITXC (Internet Telephony Exchange Carrier Corporation, Princeton, NJ, www.itxc.com) The largest IP exchange carrier in the world. ITXC was acquired by wholesale telco provider Teleglobe Bermuda Ltd. in 2004 and then by Videsh Sanchar Nigam Ltd. Corp (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ITXC), the leading provider of worldwide Internet voice services, and Car Toys, the largest independent retailer of mobile electronics and wireless phones in the USA, jointly announced today that Internet users can now call any of the 42 Car Toys locations directly from the company's Web site, www.cartoys.com, using ITXC's patented Push to Talk(SM) service. Consumers who visit the Car Toys Web site can now speak with a company representative via phone or computer by simply pushing the Push to Talk button. The site's unique store locator feature, which enables Internet users to enter their area code, zip code zip code System of postal-zone codes (zip stands for “zone improvement plan”) introduced in the U.S. in 1963 to improve mail delivery and exploit electronic reading and sorting capabilities. , or city and state to find the nearest Car Toys location, also presents a Push to Talk button that connects to that particular store. The Car Toys Web site, recently redesigned to enable online customers to purchase electronic products, presents up-to-date offers on more than 500 wireless rate plans and 2,000 products for car stereos, wireless devices, auto security, paging and more. By adding the Push to Talk feature, Car Toys has created a more comfortable experience for Web site visitors who prefer live assistance when making purchases, scheduling installations, or simply gathering additional information about products or services. Any PC user with Internet access See how to access the Internet. and a Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. can use Push to Talk on the Car Toys site. "Push to Talk is a vital piece of our `click and brick' strategy. With this technology, we honor our commitment to ensure that online customers receive the same quality of personalized service that they get at any of our stores," said Dan Brettler, Car Toys Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . ITXC Push to Talk service enables companies to meet consumer demand for high-touch, personal service on the Web. Live one-to-one interaction leads to greater customer satisfaction, allows for more cross-sell and up-sell opportunities, and helps companies increase profitability. "Internet consumers want real-time communication with customer service representatives when making purchasing decisions about complex products or services," said Jeff Gaus, ITXC Marketing Vice President, E-commerce. "Push to Talk satisfies Car Toys' customers who want guidance when selecting the most appropriate wireless plan for their lifestyle or choosing electronics equipment specific to the make and model of their automobile. It's a quick, convenient way to get the answers they need and integrates perfectly with Car Toys' multi-channel marketing strategy." Because ITXC offers this service on a pay-per-call basis, companies can implement Push to Talk without any capital investment. It takes just a few lines of HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. code to add Internet calling See Internet telephony. capabilities to Web sites, email messages, and banner ads. All Push to Talk calls are transported over the company-established and operated global network ITXC.net(SM), which has carried more than 1.5 billion cumulative minutes of Internet voice traffic since 1998. About ITXC: ITXC Corp (NASDAQ: ITXC) established and operates ITXC.net(SM), the largest global network for voice on the Internet with 493 points of presence in more than 283 cities and 103 countries, as of April 30, 2001. The company is the leading provider of worldwide Internet voice services with more than 1.5 billion minutes of use since the inception of ITXC.net in 1998. ITXC's patented BestValue Routing(TM) technology provides such high voice quality over the Internet that tier one carriers use ITXC for worldwide phone-to-phone traffic without indicating that the calls are actually going over the Internet. Customers include major traditional carriers and RBOCs who achieve lower costs for phone-to-phone calls while maintaining carrier quality, Web merchants who increase sales with Push to Talk buttons on Web sites and email, as well as Internet-based Web-to-phone providers and voice portals. For more information, visit www.itxc.com. About CAR TOYS Founded in 1987, CAR TOYS is the no.1 independent retailer of car stereos and wireless phones in the USA. With 42 stores and over 900 employees in four states, CAR TOYS has built their business based on outstanding customer service and expertise. CAR TOYS carries all the major brands including Alpine, Kenwood, Pioneer, Sony, AT&T Wireless, Nextel, Sprint PCS (1) (Personal Communications Services) Refers to wireless services that emerged after the U.S. government auctioned commercial licenses in 1994 and 1995. This radio spectrum in the 1. , Qwest Wireless Owned by Qwest Communications, Qwest Wireless LLC is its cellular phone service offered in the United States. Qwest Wireless is a Mobile Virtual Network Operator (MVNO) that operates on Sprint PCS's CDMA network. , Verizon Wireless Cellco Partnership, doing business as Verizon Wireless, owns and operates the second largest wireless telecommunications network in the United States, based on total wireless customers. and VoiceStream. Forward looking statements: ITXC has included in this press release certain "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. "Forward-looking statements" consist of all non-historical information and include the analysis of historical data in this release. Actual results could differ materially from those projected in the Company's forward-looking statements due to numerous known and unknown risks and uncertainties including, among other things, unanticipated technological difficulties, the volatile and competitive environment for Internet telephony, changes in domestic and foreign economic, market, and regulatory conditions, the creditworthiness Creditworthiness The condition in which the risk of default on a debt obligation by that entity is deemed low. Creditworthiness Eligibility of an individual or firm to borrow money. of our customers and other considerations described as "Risk Factors" in Exhibit 99 to the Company's Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the year ended December 31, 2000 and in other filings by the Company with the SEC. ITXC is a registered trademark of ITXC Corp. ITXC.net, ITXC Push to Talk, and BestValue Routing are service marks and trademarks of ITXC Corp. All other trademarks mentioned in this document are the property of their respective owners. |
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