Captiva Releases the Digital Mailroom; System Automatically Classifies and Routes Digitized Images of Inbound Mail and Electronic Communications.

Business Editors/High-Tech Writers

AIIM 2004

Booth #1301

SAN DIEGO--(BUSINESS WIRE)--Jan. 22, 2004

Captiva Software Corp. (NASDAQ: CPTV), a leading provider of input management solutions, today announced the general availability of the Digital Mailroom(TM), an automated classification and routing system for digitized images of inbound mail and electronic communications.

The Digital Mailroom offers a single point of entry for a company's incoming mail, faxes, e-mail and electronic communications streams. The system automatically recognizes and routes digitized images of documents and data to the appropriate department or person for processing while concurrently providing full auditing and tracking capabilities. This results in reduced operational costs, the elimination of paper as it enters the enterprise and faster, more accurate routing of forms, documents and other transactions for accelerated business processes and optimized customer satisfaction.

The release of the Digital Mailroom comes after successful beta testing at Imaging Acceptance Corp. (IAC), a leading business process outsourcing (BPO) provider. IAC has been utilizing the system to automatically recognize and route high volumes of documents and data, and has provided valuable input into the product's design and functionality. "We've been impressed with the capabilities of the Digital Mailroom, and are excited about its potential use within our business with some opportunities we're facing," said Tom Ketcham, IAC's chief technology officer. "We think the Digital Mailroom has a great future and tremendous market potential."

"IAC's ongoing testing and development has validated the product's capabilities and has been instrumental in helping us deliver the Digital Mailroom to the market. The ability to capture a company's entire incoming communications stream, regardless of format, and manage its receipt, analysis, routing and delivery into the enterprise is a very appealing proposition that is of great interest to our customers and the enterprise content management (ECM) space as a whole," said Jim Vickers, Captiva's chief marketing officer. "The Digital Mailroom fundamentally changes how information is collected, distributed and utilized across an enterprise. It is designed to substantially reduce the delays, communications bottlenecks, overflowing in-boxes and the perennial 'lost mail' problems that have plagued businesses for decades."

Introduced at the AIIM (Association for Information and Imaging Management) 2003 Conference & Exposition, the Digital Mailroom swept the event awards, garnering the "Best New Product" by e-DOC magazine and named among the "Best of AIIM" by Transform magazine. KMWorld Magazine subsequently named Digital Mailroom a "Trend Setting Product of 2003."

"The ultimate goal in capturing document-related content and data is a universal input model, and we recommend organizations seek a single framework for all inbound information," said Andy Warzecha, senior vice president and service director at META Group. "Solutions that offer centralized document processing of all incoming communications streams fulfill a specific, prevailing need in the market and should be well positioned for success in this burgeoning new segment."

Built on InputAccel(R), Captiva's premier document capture solution, and fully integrated with FormWare(R), Captiva's award-winning forms processing solution, the Digital Mailroom can also be easily expanded to include robust document capture and forms processing capabilities. More information about the Digital Mailroom can be found at http://www.captivasoftware.com/products/digitalmailroom.asp.

Captiva will demonstrate the Digital Mailroom at the AIIM 2004 conference (booth #1301), taking place March 8 - 10 in New York City.

About Captiva

Captiva Software Corp. (NASDAQ: CPTV) is a leading provider of input management solutions. Since 1989, the company's award-winning products have been used to manage business critical information from paper, faxed and electronic forms, documents and transactions into the enterprise in a more accurate, timely and cost-effective manner. These products automate the processing of billions of forms, documents and transactions annually, converting their contents into information that is usable in database, document, content and other information management systems. Captiva's technology serves thousands of users in insurance, financial services, government, business process outsourcing, manufacturing and other markets. For more information, visit www.captivasoftware.com.

Digital Mailroom is a trademark, and FormWare and InputAccel are registered trademarks of Captiva Software Corp. All other trademarks or registered trademarks are the property of their respective owners.

This press release may contain forward-looking statements that involve risks and uncertainties, as well as assumptions that, if they prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including, among other things, any projections of the benefits of new products or market trends, any projections of earnings, revenues (including where the underlying contract has already been signed), or other financial items; any statements of the plans, strategies and objectives of management for future operations; any statements concerning proposed new products, services or developments; any statements regarding future economic conditions or performance; statements of belief and any statement of assumptions underlying any of the foregoing. The risks, uncertainties and assumptions referred to above include, among other things, performance of contracts by customers and partners; employee management issues; the timely development, production and acceptance of products and services and their feature sets; the challenge of managing asset levels, including inventory; the flow of products into third-party distribution channels; the difficulty of keeping expense growth at modest levels while increasing revenues. These and other risks and factors that could cause events or our results to differ from those expressed or implied by such forward-looking statements are described in Captiva Software Corp.'s most recent annual report on Form 10-K and quarterly reports on Form 10-Q, as well as other subsequent filings with the Securities and Exchange Commission. We assume no obligation and do not intend to update these forward-looking statements.