Captiva's Digital Mailroom Named Trend-Setting Product of 2003 by KMWorld Magazine.

Business Editors/High-Tech Writers

SAN DIEGO--(BUSINESS WIRE)--Sept. 3, 2003

Digital Mailroom Garners Third Award, Sweeps ``Triple Crown'' of the

Enterprise Content Management Market

Captiva Software Corp. (Nasdaq: CPTV), a leading provider of input management solutions, today announced that its Digital Mailroom(TM) has been named a "Trend Setting Product of 2003" by KMWorld Magazine. The award marks the third major accolade given to Digital Mailroom since it was introduced in April.

According to the editors of KMWorld, Digital Mailroom exemplifies key trends of 2003 that have defined and propelled the information management industry.

"Advances in automated recognition and classification technologies are extending the boundaries of content management, and innovative companies like Captiva are pioneering the creation of solutions able to automate the processing of a broader range of documents and communications," said Hugh McKellar, KMWorld's executive editor. "The proverbial 'Holy Grail' in document imaging is the ability to automatically capture, classify and process any document, and the Digital Mailroom is a major step in making that objective a reality. By combining classification, data extraction, decisioning and routing technologies, it can automate the capture and delivery of a wider stream of content, speed processing and eliminate labor-intensive paper handling."

Captiva's Digital Mailroom is an automated classification and routing system for digitized images of inbound mail and electronic communications. It offers a single point of entry for a company's incoming mail, faxes, e-mail and electronic communications streams. The system automatically recognizes and routes digitized images of forms, documents, data and content to the appropriate department or person for further processing while concurrently providing full auditing and tracking capabilities.

Introduced at the AIIM 2003 Conference and Exposition and planned for general release by the end of 2003, the Digital Mailroom swept the event awards, being named "Best of AIIM" by Transform Magazine and "Best New Product" by AIIM's E-Doc Magazine. This latest accolade by KMWorld represents a virtual sweeping of the "triple crown" of major awards given within the enterprise content management (ECM) space.

"We're excited that the Digital Mailroom has once again been recognized for its innovation," said Reynolds C. Bish, president and CEO of Captiva. "This third award serves to further validate the value proposition and market potential for the Digital Mailroom. I once again congratulate our entire Digital Mailroom team, which is in the process of testing and refining the product at this time."

KMWorld will feature its Trend Setting Products of 2003 in its September issue. Products will represent categories such as content management, document management, collaboration, business process management, portals, records management and smart enterprise suites.

About KMWorld

KMWorld is the leading information provider serving the knowledge management systems market. The publication informs more than 56,000 subscribers about the components, processes and related success stories that together offer solutions for improving enterprise business performance. For more information, visit www.kmworld.com.

About Captiva

Captiva Software Corp. (Nasdaq: CPTV) is a leading provider of input management solutions. Since 1989, the company's award-winning products have been used to manage business critical information from paper, faxed and scanned forms and documents, Internet forms and XML data streams into the enterprise in a more accurate, timely and cost-effective manner. These products automate the processing of billions of forms and documents annually, converting their contents into information that is usable in database, document, content and other information management systems. Captiva's technology serves thousands of users in insurance, financial services, government, business process outsourcing, direct marketing and other markets. For more information, visit www.captivasoftware.com.

Digital Mailroom is a trademark of Captiva Software Corp. All other trademarks or registered trademarks are the property of their respective owners.

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