Captiva's FormWare an Integral Part of Advance Bank's ``Solution of the Year''.

Business Editors & High-Tech Writers

SAN DIEGO--(BUSINESS WIRE)--Oct. 8, 2002

AIIM International Awards Coveted Prize to Advance Bank's Automated

New Account Management System

Captiva Software Corp. (Nasdaq:CPTV), the leading provider of enterprise input management solutions, today announced that Munich, Germany-based Advance Bank AG has been awarded AIIM International's coveted "Solution of the Year" award in recognition of its innovative automated new account management system.

A crucial element of the overall award-winning system is FormWare(TM), Captiva's flagship input management solution that automates data and image capture from paper and electronic forms and documents. FormWare is a key element of Advance Bank's FileNET enterprise content management system, the implementation of which was facilitated by systems integrator Steria GmbH. AIIM's Solution of the Year acknowledges the successful use of document and information management solutions that contribute considerably to a company's success in the realms of quantifiable financial advantage, return on investment and improvements to enterprise core processes.

Advance Bank is the first German financial institution to automate the complex process of opening an account via the Web. Successfully automating the procedure online not only saves the bank processing time and costs, but enables it to enhance its competitive edge with faster customer service. Crucial in the initiation of the new account process is FormWare, which evaluates the application form for completeness, confirms the applicant's identification and compares the form data to the bank's master data files before exporting the document contents into the bank's enterprise content management system. With FormWare automating the input process of new account applications, bank employees now need to intervene in the account initiation process only in exception cases. The bank is now easily able to handle peak workloads and has reduced costs by eliminating the need for temporary workers to process new accounts.

"With FormWare as an integral part of our new account management system, our account initiation process time has been cut by more than half," said Holger Eden, Advance Bank's customer service manager. "The same number of workers can now manage a substantially greater inflow of new account applications. In addition, the application status of a new account can be checked from any authorized workstation via a browser-based user interface, making the information available for both the bank and the customer."

AIIM's Solution of the Year award was presented at this year's DMS Exposition held Essen, Germany. Award submissions were evaluated by the AIIM Awards Europe Committee, which is made of up independent experts in the fields of document and enterprise content management.

"We're proud to be awarded this coveted prize, which is yet another testament to the benefits provided by FormWare, which include the ability to significantly reduce costs, speed data processing and improve information accuracy," said Mark Lewis, Captiva's vice president of European operations. "Advance Bank is a leader in employing innovative technology to improve its business processes and provide preeminent service to its customers."

FormWare is Captiva's award-winning information capture software that manages business-critical information from forms, documents and electronic data streams into an enterprise in an accurate, timely and cost-effective manner. This information can then be exported to database, document, content and other information management systems, helping to maximize the accuracy and value of the data, speed the capture process, increase productivity and significantly reduce the cost of manual capture operations. FormWare is used by companies worldwide to extract information from forms of all types, including medical and other insurance claims, invoices, credit applications, tax returns, order-entry forms and many other documents.

About AIIM International and AIIM Europe

AIIM Europe is the European subsidiary of AIIM International (the Association for Information and Image Management), which is the international professional association for providers and users of document and e-business technologies. AIIM has over 800 corporate and institutional members and has over 9,000 individual memberships worldwide. AIIM International devotes itself to the area of enterprise content management (ECM), a sub-area of e-business. Companies use ECM systems to create, capture and manage information and content throughout the entire company. AIIM helps organize international trade fairs throughout the world, publishes market studies and maintains an informational Web portal at http://www.aiim.org.

About Captiva Software

Captiva Software Corp. (Nasdaq:CPTV) is a leading provider of enterprise input management software solutions. Since 1989, the company's award-winning products have been used to manage business critical information from paper, faxed and scanned forms and documents, Internet forms and XML data streams into the enterprise in a more accurate, timely and cost-effective manner. These products automate the processing of billions of forms and documents annually, converting their contents into information that is usable in database, document, content and other information management systems. Captiva's technology serves thousands of users in insurance, financial services, government, business process outsourcing, direct marketing and other markets. For more information, visit www.captivasoftware.com.

FormWare and its logo are trademarks of Captiva Software Corp. All other trademarks or registered trademarks are the property of their respective owners.

This press release may contain forward-looking statements that involve risks and uncertainties, as well as assumptions that, if they prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including, among other things, any projections of earnings, revenues (including where the underlying contract has already been signed), or other financial items; any statements of the plans, strategies, and objectives of management for future operations; any statements concerning proposed new products, services, or developments; any statements regarding future economic conditions or performance; statements of belief and any statement of assumptions underlying any of the foregoing. The risks, uncertainties and assumptions referred to above include, among other things, performance of contracts by customers and partners; employee management issues; the timely development, production and acceptance of products and services and their feature sets; the challenge of managing asset levels, including inventory; the flow of products into third-party distribution channels; the difficulty of keeping expense growth at modest levels while increasing revenues. These and other risks and factors that could cause events or our results to differ from those expressed or implied by such forward-looking statements are described in our most recent annual report on Form 10-K and quarterly reports on Form 10-Q, as well as other subsequent filings with the Securities and Exchange Commission. We assume no obligation and do not intend to update these forward-looking statements.