Captaris Offers Customers Easy Migration from Proprietary Legacy Voice Mail Systems with CallXpress 6.5.Business Editors/High-Tech Writers KIRKLAND, Wash.--(BUSINESS WIRE)--Feb. 4, 2003 Latest version includes an alternate telephone user interface that emulates Octel Aria Captaris, Inc. (Nasdaq:CAPA CAPA California Alternate Performance Assessment CAPA Captaris, Inc (stock symbol) CAPA Confederation of Asian and Pacific Accountants CAPA Creative and Performing Arts (school) ), a leading provider of unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. and mobile business solutions, today announced the immediate availability of CallXpress 6.5, the unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. solution that allows users to access and manage all of their messages through one Inbox, whether they are in the office or on the road. CallXpress 6.5 helps customers around the world migrate from proprietary private branch exchange (PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). ) systems and legacy voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. products and deploy an open unified communications solution which integrates with both circuit-switched and IP-based telephone systems and the leading email and groupware products. "It's definitely an advantage when organizations can utilize new vendor solutions that support some of the functionality and familiarity of their existing systems, thereby decreasing the cost of re-training and facilitating quicker end-user acceptance," indicates Rich Costello Rich Costello (born June 27, 1963 in Framingham, Massachusetts) is a retired American professional ice hockey player. He played 12 games in the NHL with the Toronto Maple Leafs. , Research Director at Gartner, Inc. "Captaris is continually working to offer our customers the greatest choice and flexibility when implementing our products," said Matt Scheuing, Senior Vice President of Global Field Operations at Captaris. "With CallXpress 6.5, now more customers will be able to easily migrate away from their legacy voice mail systems to an improved and complete unified communications solution, increasing employee and business productivity." CallXpress 6.5 Major Features and Enhancements -- CallXpress Emulation for the Octel Aria Telephone User Interface (TUI tui: see honeyeater. (Telephone User Interface) The combination of Touch-tone input from the telephone keypad coupled with speech output from the connected voicemail or IVR application. ) This latest version offers end users an additional TUI option that emulates the keystrokes and commands of the Octel Aria voice mail system, allowing easy migration from legacy systems, continued use of familiar keystrokes and procedures and minimal end user training. -- Failover Support in SCCP-Based Cisco CallManager Integrations This support allows administrators to configure their CallXpress systems with main and backup connections to Cisco CallManager 3.2. Additionally, if the main connection becomes unavailable, the connection to the backup CallManager takes over, allowing the CallXpress server to remain continually available to users. -- New Intel Dialogic Voice Card Support CallXpress 6.5 includes support for the Universal PCI (1) (Payment Card Industry) See PCI DSS. (2) (Peripheral Component Interconnect) The most widely used I/O bus (peripheral bus). versions of several Intel Dialogic voice cards, providing increased compatibility with today's server platforms. -- Additional localized versions of the unified messaging clients for Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see . Microsoft Outlook or Outlook (full name Microsoft Office Outlook and Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. , Desktop PhoneManager and Web PhoneManager New languages include: Danish, Dutch, Italian, Norwegian and Swedish. The unified messaging clients allow Outlook and Notes users to organize voice, fax and email in the same folders, play voice messages and view fax messages from their desktop computers, and place calls from their contacts and address book. PhoneManager allows users to set and manage voice mail settings (passwords, message presentation, personal greetings, notification rules, etc.) through a Windows or Web interface. About CallXpress 6.5 With CallXpress, users access and manage voice, email and fax messages through their Microsoft Outlook or Lotus Notes Inbox, using their computer or any telephone worldwide. The amount of time in the office spent on managing messages is cut in half.(1) Business travelers spend only one third the usual time needed to manage messages -- which eliminates the need to call an answering service answering service n. A business service that answers its clients' telephone calls and conveys messages to the clients. , unload a laptop, and connect with a co-worker back in the office to forward faxes. In addition, CallXpress 6.5 also supports RightFax 8.5, which was announced in September of 2002. This latest version includes an integration wizard; a new, easy-to-use interface that allows quick creation of configurations for many of the application connection methods, human answered fax, and least cost routing A feature of a telephone system that automatically connects an outgoing telephone call with the telephone service that costs the least to that location at that time of day. Depending on how it is programmed, least cost routing will either drop down to the second most-efficient service if enhancements. About Captaris Captaris is a leading provider of unified communications and mobile business solutions that allow companies to improve business communications with customers, partners and employees. The company provides access to and control of critical business information from almost any communications device Typically refers to a terminal used to send voice, video or text. Mobile phones, wireless PDAs and personal computers equipped with microphones, speakers and cameras are all considered communications devices. See modem. and enhances communications workflow by improving the way in which company stakeholders Stakeholders All parties that have an interest, financial or otherwise, in a firm-stockholders, creditors, bondholders, employees, customers, management, the community, and the government. exchange information. The company specializes in developing and marketing CallXpress unified messaging, RightFax fax and communications servers, MediaLinq electronic document delivery services, and the Infinite Mobile Delivery product line. Captaris has more than 80,000 systems installed and over one million users worldwide, with 80 percent of Fortune 100 companies using the company's award winning products and services. Founded in 1982, Captaris is publicly traded under the symbol "CAPA" on the NASDAQ National Market. Captaris maintains a site on the World Wide Web at www.captaris.com. (1) Based on a 2000 study published by ComGroup, an independent communications consultant, and Captaris. Captaris products RightFax, CallXpress, MediaLinq and Infinite are trademarks of Captaris. All other company, brand and product names are the property and/or trademarks of their respective companies. |
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