Capital Title Group Selects UniPress Software's FootPrints to Automate IT Help Desk Operations and Support 80 Offices.

EDISON, N.J. -- FootPrints Helps Professional Title and Escrow Services Firm Improve IT Support Operations, Leverage its Corporate Directory via Dynamic Access, and Reduce Costs During Accelerated Growth Period

UniPress Software, Inc., a leading mid-market provider of web-based service desk automation software, today announced that Capital Title Group, Inc., a Scottsdale, AZ-based title and escrow professional services firm, has implemented FootPrints(R) to track and manage information technology (IT) service and support requests for more than 1,200 associates across 80 locations. Additionally, FootPrints is being used to automate the company's change management processes, optimize existing IT assets, and streamline procurement of new equipment.

Capital Title Group has achieved a 300% growth rate over the past four years, earning the company a coveted spot (ranked 21st) on Fortune Magazine's America's 100 Fastest Growing Companies list in 2004. To keep pace with its business, Capital Title Group and two of its subsidiaries - New Century Title and Capital Title Agency - have hired many new employees and opened offices throughout California and Arizona. The company realized it needed a centralized, web-based service desk to track and manage all types of technical requests, and one that allowed technicians to input the necessary time for billing purposes while on client sites.

"With the growth we're encountering, effectively meeting the technology needs of nearly 1,200 employees spread across a wide geographic area, and optimizing the technology management function with our own department is an industrial-strength challenge," said Jesse Medina, IT Manager at Capital Title Agency. To address this challenge, Capital Title Group implemented FootPrints to power three subsidiary-specific IT help desks responsible for delivering fast, around-the-clock support to employees. The multi-channel capabilities built-in to the web-based system allow the company's employees to request service from wherever they may be via phone, email, or the Internet.

"FootPrints has helped us meet the support needs of our employees, whether they are in our offices or at client sites," Mr. Medina said. "It has also allowed us to steer support requests from the phone channel to email and the web channels, which has significantly helped us cut overall costs within our department."

Capital Title Group also implemented the FootPrints(R) Dynamic Address Book Link to help drive its support automation strategy. Using this product, support agents have instant and dynamic access to client-specific information stored in an existing Microsoft Active Directory(R) address book. This ensures individual support requests are pre-populated with the latest client contact and account data.

"FootPrints' integration features allow us to efficiently handle the high volume of support requests that pass through our three help desks on a monthly basis," explained Mr. Medina. "There is just no way that we could handle the increasing volume of requests without FootPrints' integration features."

Capital Title Group is also using FooPrints to power change management, procurement, and deployment projects within its IT group.

To effectively manage changes made to its IT inventory, Capital Title Group creates a master ticket in FootPrints for every piece of equipment within its corporate network. Agents then create a new subtask for each change they make to a particular device, making it easy to identify and track that change in the future. This information becomes instantly available and searchable to approved IT personnel.

For its procurement program, the company uses FootPrints to automate requests, approvals, and fulfillment for new hardware and software purchases. All open and closed purchase orders remain searchable within FootPrints and management can run periodic and scheduled reports to monitor expenditures for budgetary and forecasting purposes. Once approval is granted for new equipment or software, the engineering department automatically receives an email notification with deployment timing and implementation requirements. The IT engineering department then uses FootPrints to track and manage these local or global hardware and software deployments, making it easier for the IT department to monitor deployment activities and overall status.

"FootPrints has proven itself time and again, and has done everything we've asked it to, and then some," Mr. Medina said. "In the future we plan to incorporate a knowledge base that employees can use to resolve common IT problems on their own and launch a human resources integration project to streamline new-hire IT procedures."

The FootPrints line of web-based service desk products and services helps organizations of all sizes streamline and automate their help desk and customer support operations. FootPrints software's signature 100% web-based and easy-to-use design gives organizations a flexible and fully customizable framework for effective support automation. Supporting industry best practices for IT service management, FootPrints was certified as being ITIL(R) Service and Support compatible through Pink Elephant's Pink Verify(TM) Program in 2004. FootPrints technology is available in four versions, including FootPrints, FootPrints for eService, FootPrints for Exchange, and the FootPrints Hosting Service. The product line also includes numerous integrations for extended business value. For a complete overview of the FootPrints family of products, please visit www.unipress.com or call UniPress at 800.222.0550 or 732.287.2100.

About Capital Title Group, Inc.

Headquartered in Scottsdale, Arizona, Capital Title Group, Inc. through its subsidiaries offers services throughout the United States for title insurance, appraisal and valuation services, and other related services to residential and commercial customers in the real estate and mortgage lending industries. Subsidiary companies include - Capital Title Agency, Nations Holding Group, New Century Title Company, United Title Company, First California Title Company, Land Title of Nevada, CTG Real Estate Information Services, Nationwide Appraisal Services, NAC1031 Exchange Services, DPSI, Inc. and AdvantageWare - with strategically located offices in Arizona, California, Nevada, Ohio, Pennsylvania and Texas. The Company is also licensed to issue and underwrite title insurance policies in Arizona, California, Nevada, New York and Texas through United Capital Title Insurance Company, a subsidiary of Nations Holding Group. The combined companies have in excess of 2,500 employees.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving mid-market companies, departments within large enterprise organizations, and small businesses. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by over 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, UBS Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 1-800-222-0550, or via the web at http://www.unipress.com.

UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc.

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