Capital One Selects Tower Technology; Credit Card Leader to Implement Advanced Customer Service System.BOSTON--(BUSINESS WIRE)--Oct. 18, 1999-- Tower Technology, the fastest growing provider of Integrated Document Management solutions in Europe Europe (y  r`əp), 6th largest continent, c.4,000,000 sq mi (10,360,000 sq km) including adjacent islands (1992 est. pop. 512,000,000). , announced that Capital One, a
world-leading credit card provider, has chosen Tower Technology to
implement an advanced customer relationship management system to support
is continuing rapid growth in the U.K.
Capital One is one of the world's largest issuers of credit cards, with Business Week ranking it 15th in its list of the top 50 performers of the Standard & Poors 500, and Fortune Magazine naming the company one of the "100 Best Places to Work". Established in the U.K. for only three years, Capital One has experienced dramatic growth due to superior customer service and its flexible product range. The award-winng integrated document management system, Tower IDM (1) See identity management. (2) (Integrated Device Manufacturer) A company that performs every step of the chip-making process, including design, manufacture, test and packaging. Examples of IDMs are Intel, AMD, Motorola, IBM, TI and Lucent. from Tower Technology, has been chosen to form an integral part of Capital One's electronic customer information system designed to support the customer services departments at its Operations Center The facility or location on an installation, base, or facility used by the commander to command, control, and coordinate all crisis activities. See also base defense operations center; command center. in Nottingham, England. A Capital One spokesperson said that by adopting this technology the company would be able to provide further improvements to the customer service operation while continuing its rapid expansion in the U.K. "The potential of this system is to greatly improve our speed of response in processing credit card applications and will underpin all our customer service activities," the spokesperson said. Damian Hyland, managing director of Tower Technology, Ltd. said, "Capital One is an innovative leader in its business and we are very pleased to be able to assist them in their growth." About Capital One Headquartered in Falls Church, Virginia Falls Church is an independent city in Virginia, United States. The population was 10,377 at the 2000 census. This city is a part of the Washington Metropolitan Area. A much larger number of people reside in Greater Falls Church , Capital One Financial Corporation is a holding company whose principal subsidiaries, Capital One Bank and Capital One, F.S.B., offer consumer lending Consumer lending or consumer loans refers to any type of loan product that is not a mortgage; such as a car, boat, manufactured home, home equity loan, home equity line of credit, signature loan, signature line of credit, recreational vehicle, or Certificate of Deposit loans. products. Capital One's subsidiaries are among the largest providers of MasterCard and Visa credit cards in the world. Capital One trades on the New York Stock Exchange New York Stock Exchange (NYSE) World's largest marketplace for securities. The exchange began as an informal meeting of 24 men in 1792 on what is now Wall Street in New York City. under the symbol "COF" and is included in the S&P 500 Index. Using its proprietary Information-Based Strategy (IBS IBS Irritable bowel syndrome, see there ) to generate constant innovation, Capital One has quickly become one of the world's largest issuers of credit cards and wireless phone service. The IBS combines advances in information technology and sophisticated analytical techniques An analytical technique is a method that is used to determine the concentration of a chemical compound or chemical element. There are a wide variety of techniques used for analysis, from simple weighing (gravimetric) to titrations (titrimetric)to very advanced techniques using to identify, manage and take advantage of business opportunities. www.capitalone.com About Tower Technology Tower Technology is a worldwide leader in delivering award winning, high-volume, production imaging, case management and integrated document management solutions. Tower Technology has a proven track record of providing mission-critical solutions on time and on budget. Many of the world's largest imaging and document management systems, some of which have hundreds of millions of objects on-line, are powered by Tower Technology. Tower Technology supports customers around the world and has offices in the North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Australia and Europe. For more information on Tower Technology and Tower IDM, contact Tower Technology at 617-236-5500, e-mail: inquiry@towertech.com or visit the web site at www.towertechnology.com. |
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