Cape Town lures call centres.As well as the South African government providing a $140m package of incentives for the development of call centres, including substantial tax breaks for every job created, the provincial government of the Western Cape The Western Cape is a province in the south west of South Africa. The capital is Cape Town. Prior to 1994, the region that now forms the Western Cape was part of the huge (and now defunct) Cape Province. has set aside $2.75m in funding for its new Cadet scheme to train young local people for call centre employment. As international telephony costs have plummeted in recent years by up to 85% since the deregulation Deregulation The reduction or elimination of government power in a particular industry, usually enacted to create more competition within the industry. Notes: Traditional areas that have been deregulated are the telephone and airline industries. of VoIP market just over two years ago, so the attractions of South African call centre services to international companies have increased. Cape Town is still the epicentre epicentre Point on the surface of the Earth that is directly above the source (or focus) of an earthquake. There the effects of the earthquake usually are most severe. See also seismology. of the country's call centre industry, with 80% of the market and employing an estimated 13,000 people. Companies with Cape Town international call centre operations now include Barclays, British American Tobacco British American Tobacco Plc (LSE: BATS, AMEX: BTI, KLSE: BAT) is the second largest listed tobacco company in the world. It is based in London, England and is a constituent of the FTSE 100 Index with a market capitalisation of over £29 billion as of June 2005. , Shell and Lufthansa. |
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