Canon USA Demos Remote Diagnostics at SEMICON West 2002; ClickSoftware's ClickFix service optimization solution will be shown at Booth 5502 in San Francisco July 22-24.Business Editors/High Tech Writers SEMICON SEMICON Semiconductors Equipment and Material International Conference West 2002 CAMPBELL, Calif.--(BUSINESS WIRE)--July 22, 2002 ClickSoftware (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CKSW), the leading provider of end-to-end service optimization solutions, has announced that Canon U.S.A., Inc., a subsidiary of Canon Inc. (NYSE NYSE See: New York Stock Exchange :CAJ CAJ Canadian Association of Journalists CAJ Christliche Arbeiterjugend (German Young Christian Workers) CAJ China Academic Journals CAJ Christian Academy in Japan CAJ Canaima, Venezuela (Airport Code) ), will conduct live demonstrations of ClickFix diagnostic software from ClickSoftware during SEMICON West 2002, illustrating how ClickFix can improve remote service and support for lithography tools. The CUSA CUSA Conference USA (Collegiate Athletic Conference) CUSA Carleton University Students Association (Canada) CUSA Certified Utility Safety Administrator (US National Safety Council) Semiconductor Equipment Division will demonstrate how the ClickFix web-based troubleshooting tool helps to identify, monitor and resolve problems. ClickSoftware's ClickFix diagnostic software guides the technician through the troubleshooting process, lists faulty components and recommends action to determine the cause. "The variety of products on the market today means that technicians have an almost infinite amount of parts selections," said Simon Chan, National Technical Support Manager, CUSA Semiconductor Equipment Division. "Diagnostic software provides a knowledge base that can store all that information and make it constantly available while still learning from each call-out experience." Mr. Chan said ClickSoftware is part of a solution Canon will demonstrate at its booth to show it is possible to shorten training time and distribute troubleshooting knowledge more effectively, while giving the customer a higher machine up-time. "The benefits of remote diagnostics Vehicle Diagnostics Vehicle diagnostics enables a mechanic to diagnose the exact mechanical condition of the vehicle and its systems and components. Remote Diagnostics enables to perform such diagnosis without requiring the vehicle to physically be present for checkup. can be twofold for the OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and and chipmaker chip·mak·er n. A manufacturer of electronic and integrated circuit chips. ," said Dr. Moshe BenBassat, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ClickSoftware, Inc. "Equipment suppliers can leverage their core expertise and solve problems online, while driving down the costs of unnecessary human and material resource with unscheduled maintenance. This monitoring of equipment means chipmakers get early alerts to problems, so they can intervene and avoid further waste, " Dr. BenBassat said. Canon will also be featuring its new lithography tools during SEMICON West 2002. More information is available on the conference and expo at http://events.semi.org/semiconwest/V32/index.cvn. About Canon The Semiconductor Equipment Division of Canon U.S.A., Inc. supplies photolithography steppers and scanners for making integrated circuits Integrated circuits Miniature electronic circuits produced within and upon a single semiconductor crystal, usually silicon. Integrated circuits range in complexity from simple logic circuits and amplifiers, about 1/20 in. (1. , MR thin film heads for hard disk drives and large active matrix liquid crystal flat panel displays. Canon also makes ELTRAN(TM) SOI-Epi wafer substrate used in the production of next-generation semiconductor devices. Canon U.S.A., Inc. is an industry leader in professional and consumer imaging solutions and, through its parent company, Canon Inc., is a top patent-holder of imaging technologies. The company's comprehensive product line includes networked multifunction devices; digital and analog copiers (color and black and white); printers, scanners, image filing systems, and facsimile machines; camcorders, cameras and lenses; and semiconductor, broadcast and medical equipment. Canon U.S.A. employs 12,000 people at more than 30 facilities throughout North, Central and South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. and the Caribbean. About ClickSoftware ClickSoftware (Nasdaq: CKSW) is the leading provider of end-to-end service optimization solutions that maximize service revenue and customer responsiveness while minimizing costs. ClickSoftware's Service Optimization suite includes strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions. The company is headquartered in Campbell, CA. with offices throughout the United States, Belgium, Canada, Germany, Israel, and the United Kingdom. For more information about ClickSoftware, call 408-377-6088 or 888-438-3308 or visit www.clicksoftware.com ClickSoftware and ClickFix are trademarks of ClickSoftware Ltd. All referenced product names are trademarks of their respective owners. |
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