Canon Canada Captures Superior Customer Service with Envision's Click2Coach.Business Editors & High-Tech Writers SEATTLE--(BUSINESS WIRE)--March 19, 2002 Envision supplies Canadian Canadian (kənā`dēən), river, 906 mi (1,458 km) long, rising in NE New Mexico. and flowing E across N Texas and central Oklahoma into the Arkansas River in E Oklahoma. market leader with tools to improve performance of customer service representatives Envision Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. , Inc., a leading developer of contact center software solutions, today announced that Canon Canada Inc., a subsidiary of Canon Inc. and the leader in digital photography, has selected its Click2Coach(R) agent development solution to enhance service quality and productivity. Click2Coach provides Canon Canada with an easy method for monitoring the quality of customer interactions and improving the effectiveness of their customer service representatives (CSRs). Click2Coach, an integrated solution that includes quality monitoring, training and motivation tools, automates the manual process of reviewing and evaluating customer interactions and allows managers to quickly pinpoint areas that need improvement. With Click2Coach, Canon Canada supervisors provide ongoing feedback and training to CSRs -- ensuring that customers always receive top-quality service while improving productivity throughout their support operations. "Our success is a testament to our dedication to quality and the training investment we make in our employees," said Marcel Marcel the fast ebbing of time impels him to devote his life to recording it. [Fr. Lit.: Proust Remembrance of Things Past] See : Time Barras, technical support manager of Canon Canada's Customer Information Centre. "With Click2Coach, we can focus on using customer calls as a training tool to give CSRs immediate feedback. We turned to Envision's Click2Coach because it offered us a way to efficiently train and develop our representatives to provide exceptional customer service, which in turn, improves the quality of our customer relationships." "We are pleased to partner with Canon Canada, a customer-focused, market leader, to provide world-class solutions that empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems their CSRs," said Rodney Kuhn, founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Envision Telephony. "Our solutions are invaluable resources for the coaching and development of effective CSRs, providing powerful tools for maximizing the quality of each customer contact." About Canon Canada Canon Canada Inc. is an industry leader in commercial, professional and consumer imaging equipment, image management solutions and information systems. Headquartered in Mississauga, Ontario For the First Nation, see . Mississauga (pronounced: [ˌmɪsɪˈsɑgə] listen , the company employs 1,700 people at its offices nation-wide, servicing the Canadian market from coast to coast. Innovation and cutting-edge technology have been essential ingredients in Canon's success. Canon's leadership in imaging, optical and document management technology and solutions is based in large part on the thousands of patents the company has secured throughout its history. Currently, Canon Inc. is ranked #3 in U.S. registered patents, and has been in the top five position over the past five years. The company's comprehensive product line includes networked multifunction devices; digital and analogue (electronics) analogue - (US: "analog") A description of a continuously variable signal or a circuit or device designed to handle such signals. The opposite is "discrete" or "digital". copiers (color and black and white); printers, scanners, image filing systems, facsimile machines; calculators, camcorders, cameras and lenses; semiconductor, broadcast and other specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. industrial products. Visit Canon Canada on the Web at www.canon.ca. About Envision Telephony Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. The company's patented solutions offer integrated quality monitoring, performance evaluation Performance evaluation The assessment of a manager's results, which involves, first, determining whether the money manager added value by outperforming the established benchmark (performance measurement) and, second, determining how the money manager achieved the calculated return and eLearning, providing easy-to-use tools for scheduling and recording customer interactions, evaluating agent skills and producing personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. training content. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching. Envision Telephony's scalable products are used by some of the world's most customer-focused companies in a variety of industries including financial, utilities, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , software and insurance. Visit Envision Telephony on the Web at www.envisiontelephony.com. Envision Telephony and Click2Coach are trademarks of Envision Telephony, Inc. All other trademarks belong to their respective owners. |
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