Candle Corp. Wins ``Best of E-Commerce'' Award At iEC '99.NEW YORK--(BUSINESS WIRE)--April 29, 1999-- New eBusiness Assurance Solutions Enable Organizations to Maximize Performance and Improve Effectiveness of Their E-Commerce e-commerce, commerce conducted over the Internet, most often via the World Wide Web. E-commerce can apply to purchases made through the Web or to business-to-business activities such as inventory transfers. Sites Candle Corp., the leading independent developer and supplier of Solutions for Networked Businesses(R), Thursday announced that its eBusiness Assurance solutions, eBA ServiceMonitor(TM) and eBA ServiceNetwork(TM), won the iEC '99 "Best of E-Commerce" Award in the Functional Applications category. The award was presented yesterday at iEC '99, the Internet & Electronic Commerce Conference & Exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. , where Candle is debuting these solutions this week. Candle was among 28 companies participating in iEC's EC Zone Pavilion competition. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a media announcement issued by Advanstar Communications and GartnerGroup Inc., the co-producers of iEC '99, "The products were judged on their own merits based on functionality, problem/solution orientation, innovation and creative approach, user-friendliness and value for investment." "As banks, brokerages, retailers, travel agencies and other businesses establish storefronts online, many of them are not prepared with Internet-enabling technologies that will allow them to maximize the performance and availability of their e-commerce sites," said David Caddis, vice president, response time management & technology, Candle. "Candle has succeeded in providing organizations with a way to capture, collect and report response times and navigation patterns of e-commerce and Web sites -- from the perspective of the end user," added Caddis. eBA ServiceMonitor The intelligence captured by eBA ServiceMonitor enables businesses to figure out the most common navigation path customers take to arrive at a Web site's core function, such as initiating a stock trade, paying a bill or purchasing a book. If a site is nonintuitive or has circular patterns, customers can get discouraged dis·cour·age tr.v. dis·cour·aged, dis·cour·ag·ing, dis·cour·ag·es 1. To deprive of confidence, hope, or spirit. 2. To hamper by discouraging; deter. 3. or frustrated frus·trate tr.v. frus·trat·ed, frus·trat·ing, frus·trates 1. a. To prevent from accomplishing a purpose or fulfilling a desire; thwart: , and leave that site. Candle's solution offers metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. that paint a clear picture of how a Web site performs from a customer's perspective. Businesses can use this information to make adjustments to their Web sites to improve navigation, reduce wait time and thereby increase the level of service to online customers. "Just like their physical storefront counterparts, online venues will distinguish and differentiate themselves based on the level of service and customer satisfaction they offer," said Caddis. eBA ServiceNetwork eBA ServiceNetwork is a business information service that managers can use to study Web service levels, historical trends and usage over time. It allows business managers to see performance information in business terms -- not technical terms -- which helps them share ideas and concerns with the technical professionals in charge of running and improving Web sites. Candle aggregates the data collected by eBA ServiceMonitor into a central repository (1) A database of information about applications software that includes author, data elements, inputs, processes, outputs and interrelationships. A repository is used in a CASE or application development system in order to identify objects and business rules for reuse. , enabling managers to view this pertinent PERTINENT, evidence. Those facts which tend to prove the allegations of the party offering them, are called pertinent; those which have no such tendency are called impertinent, 8 Toull. n. 22. By pertinent is also meant that which belongs. Willes, 319. information in various reports and via interactive analysis using a Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. interface. This service saves businesses the time and expense of building an in-house data warehouse. "Our e-business assurance and response time management solutions have been well received by customers," said Bob LaBant, president and chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. , Candle. "As more businesses begin conducting commerce online, they will look to solutions like Candle's eBusiness Assurance offerings to help them unleash the power of their Web and e-commerce sites to bring profits to their online bottom line." Pricing and Availability Pricing for eBA ServiceMonitor begins at $1,995 for a starter pack A starter pack (or starter deck) is a sealed package of cards or figurines, designed to serve as the beginning of a collection, in collectible card games and collectible miniature wargames. Starter packs usually contain a fairly large number of items. that measures up to 10 URLs on a Web server. Enterprise configurations are typically priced at $100,000 and up, depending on the size and configuration of the e-commerce site. Pricing for eBA ServiceNetwork varies depending on customer requirements. Both solutions are available immediately. About Candle Corp. Candle of Santa Monica Santa Monica (săn`tə mŏn`ĭkə), city (1990 pop. 86,905), Los Angeles co., S Calif., on Santa Monica Bay; inc. 1886. Tourism and retailing are important, and the city has motion-picture, biotechnology, and software industries. , Calif., is the leading independent developer and supplier of Solutions for Networked Businesses. To help customers connect, integrate, and manage their applications, Candle offers products, solutions, and services in the areas of application integration, e-business assurance, messaging middleware Software that provides an interface between applications, allowing them to send data back and forth to each other asynchronously. Data sent by one program can be stored in a queue and then forwarded to the receiving program when it becomes available to process it. , and performance and availability management. For more information on Candle and its eBusiness Assurance solutions, visit www.candle.com, or call 800/843-3970. NOTE TO EDITORS: Candle, the Candle logo, Solutions for Networked Businesses, eBA ServiceMonitor, eBA ServiceNetwork and eBusiness Assurance are trademarks or registered trademarks of Candle Corp. Other products mentioned herein may be trademarks and/or registered trademarks of their respective owners. |
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