Canada Post Wins CRM Award of Excellence; Canada Post's CRM Deployment Embodies Gartner's Standards of Excellence.

Business Editors/High-Tech Writers

CRM Summit Conference

OTTAWA, Ontario--(BUSINESS WIRE)--March 7, 2002

SAP AG (NYSE:SAP), Accenture, and Canada Post Corporation today announced Canada Post was awarded the prestigious Gartner Customer Relationship Management (CRM) Award of Excellence at Gartner's Annual CRM Summit Conference in Chicago, Ill. Gartner, Inc., a leading research and advisory firm, created the award to recognize business-to-business and business-to-consumer companies who most clearly demonstrate excellence in their CRM initiatives as evaluated against the eight building block criteria Gartner has defined for CRM. More than 190 companies across three continents were vying for the award.

Gartner's CRM Award of Excellence is given to the organization demonstrating best practices in their use of CRM to solve real-world business challenges. Companies are judged in eight categories: vision, strategy, customer experience, organization, metrics, processes, information, and technology. Canada Post was recognized for its effective customer-centric approach to doing business with its many stakeholders, effectively transforming its business methodology to embrace the Internet and introduce new channels for its customers.

Canada Post's Business Transformation Program, launched less than two years ago and powered by the mySAP.com(R) e-business platform, utilizes the expertise of implementation partners SAP and Accenture. With mySAP(TM) Customer Relationship Management (mySAP CRM) as the cornerstone, the Business Transformation Program streamlines business processes. To date, more than 60 legacy applications have been replaced with one, integrated e-business platform. Building on this solid foundation, Canada Post Corporation is well positioned to continue realizing important gains in all aspects of the business. Canada Post has seen a significant increase in its customer satisfaction rating over the last two years and has enjoyed a net income of $84 million as reported in its 2000-2001 annual report. "SAP's complete solution started us off in the right direction," said Cal Hart, vice president of Business Transformation at Canada Post. "With a comprehensive, integrated solution, powered by mySAP.com, we are firmly in the driver's seat on all aspects of change -- exactly what we need to make business transformation a success."

"Canada Post has a clear vision that is enabling them to become a true e-business powerhouse," said Peter Blackmore, managing director of SAP Canada, Inc. "We congratulate Canada Post on their focus on innovation in CRM. Winning this award is a testament to the vision and leadership that are driving the organization to achieve great gains in all aspects of their business processes."

"Canada Post is clearly a world leader in its e-business transformation to CRM excellence," said Carol Burch, SVP, Global CRM Business Development, SAP AG. "This recognition is validation of the business value and benefits that can be achieved with mySAP CRM."

About Canada Post

Canada Post Corporation (CPC) and its affiliate Purolator Courier Ltd. are entrusted with nearly 10 billion messages and parcels annually. These items are processed through 25 major plants and many other facilities for delivery to over 13 million addresses in Canada. Together with its affiliated companies, Canada Post ranks 39th among Canadian businesses in terms of consolidated revenue and is the sixth largest employer in Canada. Canada Post has commercial, operational, and financial links with over 200 postal administrations around the world. In 2000/2001, its revenues were $5.9B (Canadian). The address of Canada Post's Web site is www.canadapost.ca.

About SAP

SAP is the world's leading provider of e-business software solutions. Through the mySAP.com(R) e-business platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP(R) software. With subsidiaries in over 50 countries, the company is listed on several exchanges including the Frankfurt stock exchange and NYSE under the symbol "SAP." (Additional information at http://www.sap.com)

About Accenture

Accenture is the world's leading management and technology services organization. Through its network of businesses approach -- in which the company enhances its consulting and outsourcing expertise through alliances, affiliated companies and other capabilities -- Accenture delivers innovations that help clients across all industries quickly realize their visions. With more than 75,000 people in 47 countries, the company generated net revenues of $11.44 billion for the fiscal year ended August 31, 2001. Its home page is www.accenture.com.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "believe," "estimate," "intend," "may," "will," "expect," and "project" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission (the "SEC"), including the SAP Annual Report on Form 20-F for 2000 filed with the SEC on March 28, 2001. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

Note to Editors: SAP, the SAP logo, mySAP.com, mySAP and all other SAP products and services mentioned herein are trademarks or registered trademarks of SAP AG in Germany and several other countries.

Other product or service names mentioned herein are the trademarks of their respective owners.