Canada's SaskTel Successfully Monitors Customer Churn and Improves Service With Hyperion BI Solutions.

After Standardizing on Hyperion Business Intelligence Software, Saskatchewan's Leading Communications Provider Drives Better Business Performance Companywide

SANTA CLARA, Calif. -- Hyperion (Nasdaq Global Select: HYSL), the global leader in Business Performance Management (BPM) software, today announced that SaskTel - Saskatchewan's leading communications provider - has successfully utilized Hyperion business intelligence (BI) solutions to keep close tabs on customer churn in the hotly competitive Canadian telecommunications market. Standardizing on Hyperion's BI software has allowed SaskTel to track its retail performance and improve customer service.

SaskTel first implemented Hyperion BI software in 1997 to transform an array of manual reporting and analysis processes. Streamlining those cumbersome processes proved vital as the century-old telecom leader aggressively expanded its service offerings, which today include competitive voice, data, Internet, entertainment and multimedia, Web hosting, text and messaging services over a state-of-the-art digital network. With Hyperion software, SaskTel has successfully automated half of its operational performance reporting across an increasingly diverse organization serving more than 425,000 business and residential customers.

In an industry known for its costly customer turnover, SaskTel has leveraged Hyperion software to build loyal, lasting customer relationships that have enabled the company to achieve the highest customer retention rate in Canada. This is particularly crucial for a company whose wide range of offerings leave it open to competition in multiple sectors. SaskTel's marketing department uses Hyperion BI software to determine the exact product configurations that will increase customer loyalty.

The company has also automated reporting across its 10 retail stores, transforming a formerly manual reporting and calculation process to one in which managers can view daily, weekly or monthly reports. Via Hyperion software's Web browser-based interface, SaskTel store management teams can compare current month results to previous months' performance, or track year-to-date performance. By automating reporting, the company has saved its store managers months of work.

Hyperion has also helped SaskTel streamline customer service by tracking trouble tickets to continually analyze service quality. The telecom leader even has retooled the process of engaging subcontractors for delivery of large-scale services in other Canadian provinces - a step that once took two weeks, and today requires just five minutes.

"Hyperion is our business intelligence standard, with users in finance, marketing, sales, customer support, operations and our call center. From executives to individual contributors, we rely on Hyperion BI solutions for our information," said Karyle Blank, programmer analyst with SaskTel.

Although 2,000 SaskTel employees use its Hyperion BI system, the company supports the implementation with just three IT staff members. "Hyperion places minimal IT demands on us because most problems and questions can be handled by power users," added Blank.

About Hyperion

Hyperion Solutions Corporation (Nasdaq Global Select: HYSL) is the global leader in Business Performance Management software. More than 12,000 customers in 90 countries rely on Hyperion both for insight into current business performance and to drive performance improvement. With Hyperion software, businesses collect, analyze and share data across the organization, linking strategies to plans and monitoring execution against goals. Hyperion integrates financial management applications with a business intelligence platform into a single management system for the global enterprise. For more information, contact us at http://www.hyperion.com/company/contact/salesrep.cfm?CMP=PR_US.

"Hyperion" and Hyperion's product names are trademarks of Hyperion. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.

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