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Canada's Largest Communications Company Deploys Nuance SpeechAttendant System; Nuance Enhances Internal Communications for 5,200 Employees of Canada's Telecommunications Giant.


BURLINGTON, Mass. -- Nuance Communications Nuance Communications is a computer software technology company. Their current worldwide headquarters is in Burlington, Massachusetts in the United States. Nuance provides speech and imaging solutions and is mainly known for its speech recognition and speech synthesis software that , Inc. (Nasdaq: NUAN NUAN New User Action Notation (modeling language) ), a leading provider of speech and imaging solutions, today announced the installation of Nuance(R) SpeechAttendant(R) at Bell Canada Bell Canada Enterprises (TSX: BCE, NYSE: BCE), legally BCE Inc., is a major Canadian telecommunications company. Through its subsidiaries including Bell Canada, Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for , that nation's largest communications company Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D. . Bell Canada's system, referred to as MAYA, is being used in the company's Montreal (Quebec) and Toronto regional offices, serving over 5,200 Bell Canada employees.

By simply saying the name of the person, department or region they would like to reach, Bell Canada employees can instantly connect to their intended destination, eliminating the need to remember extensions, rely on a cumbersome touchtone "spell by name" system or wait for an operator. As an added feature, callers can interact with the system in English and Canadian French Canadian French
n.
The French language as used in Canada.

Noun 1. Canadian French - the French language as spoken in Quebec, Canada
French - the Romance language spoken in France and in countries colonized by France
 while using MAYA's highly accurate speech recognition technology developed by Nuance.

In addition to reducing hold time and operator costs, MAYA will also increase the productivity of employees who are working away from their offices. Those employees calling in will not have to search for the telephone numbers of their colleagues or wait for an operator, and calls can be routed directly to their remote location through MAYA.

"Bell Canada's deployment of SpeechAttendant within its regional offices demonstrates the level of confidence the company has in Nuance speech-enabled applications," said Richard Martel, general manager, Autoattendant Solutions, Nuance. "Nuance continues to drive the remarkable evolution of speech attendant systems by developing applications that benefit our customers and the industry as a whole."

Nearly 2,000 organizations use the Nuance SpeechAttendant system to route more than 1.5 billion calls every year. SpeechAttendant is the industry's most accurate and natural speech-enabled auto attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR.  application. Taking only days to implement in most cases, SpeechAttendant's innovative product design can seamlessly integrate into most leading corporate directory infrastructures. SpeechAttendant currently supports the following languages: US English, German, UK English, Dutch, Australian English, American Spanish American Spanish
n.
The Spanish language as used in the Western Hemisphere.
, Canadian French and European French European French may refer to:
  • Belgian French
  • Swiss French
  • French of France
See also
  • European English
. SpeechAttendant can also be localized to support other languages on a custom basis.

Nuance Communications, Inc.

Nuance (Nasdaq: NUAN) is the leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . For more information, please visit nuance.com.

Nuance, the Nuance logo, and SpeechAttendant are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area.  and/or other countries. All other company names or product names may be the trademarks of their respective owners.

The statements in this press release that relate to future plans, events or performance are forward-looking statements that involve risks and uncertainties, including risks associated with market trends, competitive factors, and other risks identified in Nuance's SEC filings. Actual results, events and performance may differ materially. Readers are cautioned not to put undue reliance on these forward-looking statements that speak only as of the date hereof.
COPYRIGHT 2006 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2006, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:Feb 15, 2006
Words:505
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