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Browse Campbell, Susan 1-4 out of 4 article(s) Title Type Date Words Study recommends contact center self-assess to ensure optimal hiring practices. Brief article Aug 1, 2008 133 Levi Strauss relies on VoSKY Exchange to create unified environment. Jul 1, 2008 94 Performance management drives efficiency in the contact center. May 1, 2008 111 One bad apple: call center recording is essential for weeding out agents who harm the customer relationship. Mar 1, 2008 828

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