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Browse Campbell, Susan J.

1-28 out of 28 article(s)
Title Type Date Words
Online companies face fraud risk. Apr 1, 2009 368
Consumers appreciate useful outbound calls. Apr 1, 2009 413
Study shows companies need new strategic metrics. Mar 1, 2009 345
Best-in-Class companies optimize marketing across multiple channels. Mar 1, 2009 330
Report finds continuity planning important trend for top performing contact centers. Jan 1, 2009 215
Report shows strong growth anticipated in Caribbean Contact Center market. Jan 1, 2009 441
Study shows U.K. call centers performing to expectations. Report Nov 1, 2008 466
Contact centers realize benefits in solutions when needs are understood. Nov 1, 2008 375
Speech analytics market experiencing strong growth. Oct 1, 2008 435
Contact center study identifies strengths and weaknesses. Report Sep 1, 2008 459
Study recommends contact center self-assess to ensure optimal hiring practices. Sep 1, 2008 460
UC and IP contact centers show strong growth. Aug 1, 2008 388
Fuel costs drive increased contact center interactions. Aug 1, 2008 440
Self-service drives contact center success. Jul 1, 2008 496
Study reveals contact center disconnect. Jul 1, 2008 440
Workforce management finding dissatisfaction, according to study. Survey Jun 1, 2008 450
Survey studies global contact center performance. Jun 1, 2008 459
Americans leery of shopping online. May 1, 2008 476
Labor shortages in global market impact offshoring decisions. Industry overview May 1, 2008 546
Customer service suffering for certain contact centers. Apr 1, 2008 483
The top five reasons why third-party remote call monitoring is a must. Feb 1, 2008 525
Call center e-mail response on the decline. Jul 1, 2007 484
Speech analytics: the fastest-growing application in contact center history. May 1, 2007 616
TouchStar releases IP-PBX product for VoIP. Apr 1, 2007 282
Automated voice response over predictive dialers. Apr 1, 2007 231
Genesys makes video available in the contact center. Mar 1, 2007 301
Achieving successful sales in the call center. Feb 1, 2007 898
Intervoice strengthens contact center offerings with Nuasis acquisition. Oct 1, 2006 665

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