Cameron Herold, Chief Operating Officer of 1-800-GOT-JUNK? Headlines ICCM Canada; Canada's Premier Customer Contact Management Event to Take Place October 23-25 in Toronto.NEWTON, Mass. -- Questex Media Group, Inc. today announced the keynote speakers for ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men Canada, Canada's premier customer contact management conference and expo. ICCM Canada will take place October 23-25 at the Metro Toronto Convention Centre Metro Toronto Convention Centre, located in Downtown Toronto, Ontario at 255 Front Street West, has 600,000 square feet of space. The convention centre was completed in October 1984 and is home to the 1330 seat John Bassett Theatre, currently used for Canadian Idol. in Toronto. The keynote address keynote address n. An opening address, as at a political convention, that outlines the issues to be considered. Also called keynote speech. Noun 1. will be delivered by Cameron Herold, chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of 1-800-GOT-JUNK?. The event will also feature a keynote panel with executives from Saddletree sad·dle·tree n. The frame of a saddle. saddletree Noun the frame of a saddle Research, Witness Systems, The Call Center School, Latigent, TELUS TELUS Telemetric Universal Sensor , and Roxio/Sonic. "We are very pleased that Cameron Herold will deliver the keynote address and provide attendees with the unique opportunity to learn about 1-800-GOT-JUNK?'s outstanding customer service efforts. It is a presentation not to be missed," said Christina Condos, group director, Technology Events, Questex Media Group. Cameron Herold, Chief Operating Officer of 1-800-GOT-JUNK? Cameron Herold, chief operating officer of 1-800-GOT-JUNK? will present the keynote on Tuesday, October 24, at 9:00 a.m. 1-800-GOT-JUNK? is one of North America's most successful brands. From a small base in Vancouver, the company has grown to a presence in over 220 cities in 41 states, 7 provinces and three countries, with revenues growing at 100 percent a year for six consecutive years. In his presentation, Herold will explore the ideas that have guided 1-800-GOT-JUNK?'s phenomenal rise and the business practices that make it such an efficient operation, especially their award-winning customer service efforts. Keynote Panel ICCM Canada will also feature a visionary keynote panel entitled "60 Ideas in 60 Minutes." The panel of five industry veterans and experts will share a lifetime's worth of contact centre experience and education in 60 minutes. Each member of the panel will provide one idea for improving a call centre for each minute of the hour. The keynote panel will take place on Wednesday, October 25, at 8:45 a.m. The panel will be moderated by Paul Stockford, chief analyst, Saddletree Research. Panel participants include: Kevin Hegebarth, Witness Systems; Maggie Klenke, The Call Center School; Chris Crosby Christopher Charles Crosby (born September 15, 1977) is the co-founder of Keenspot along with Darren Bleuel. He draws and writes the webcomic Superosity and writes for Sore Thumbs, which Owen Gieni illustrates. He currently resides in Cresbard, SD. , Latigent; Joe McCaig, TELUS; and Garry Schultz, Roxio/Sonic. Keynote sessions are free to all ICCM Canada conference and expo hall Expo Hall is an indoor arena located at the Florida State Fairgrounds in Tampa, Florida. The arena was used by the National Hockey League's Tampa Bay Lightning during the team's first season in the league in 1992-1993. attendees. For additional information, please visit www.iccmcanada.com. To register for ICCM Canada, call 800-265-5665 or go to www.iccmcanada.com. For more information about sponsoring or exhibiting, contact Christina Condos at 617-219-8322 or ccondos@questex.com. ICCM Canada The ICCM Canada Conference & Exposition is the annual event for business leaders to network and share insights to make their organizations more effective, and for contact centre professionals to discuss the latest issues with people who share the same concerns, interests and ambitions. ICCM Canada offers educational content and networking experiences to help professionals fine-tune their skills, assess new technologies and explore strategies to improve performance and maximize customer value, and build a professional network they can rely on for guidance and support. About Questex Media Group, Inc. ICCM Canada is produced by Questex Media Group, Inc. (www.questex.com), a global, diversified business-to-business integrated media provider, headquartered in Newton, MA. Questex serves multiple industries including technology, beauty, travel, hospitality, leisure, home entertainment, industrial and specialty services through a range of well-established, market-leading publications, events, interactive media and integrated marketing services. The company's properties include 23 trade publications, 50 websites, 25 conferences and tradeshows. Questex has more than 400 employees in offices throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. , Asia and Europe. |
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