Callisma to Improve Services Delivery And Customer Satisfaction Using Changepoint's PSA Solution.High Tech & Business Editors TORONTO--(BUSINESS WIRE)--Aug. 22, 2000 Changepoint will automate complete business process lifecycle and facilitate access to knowledge across the organization Changepoint Corporation, a leading provider of Web-based solutions for automating IT services delivery, today announced that Callisma, a new network architecture services company specializing in helping service providers enhance customer experience, will use Changepoint's PSA (Professional Services Automation) An information system designed to organize, track and manage all opportunities, work, resources, costs, revenues and invoices to improve the productivity and efficiency of the workforce. solution to integrate and automate the complete business processes of its network services teams nationwide. "In developing and implementing successful, effective networking solutions for our clients, we draw upon expertise not only from within the company, but also from our clients, vendors and partners," said George Orlov, chief information officer, Callisma. "We selected the Changepoint solution because it delivers the functionality necessary to integrate this expertise and unites all stakeholders Stakeholders All parties that have an interest, financial or otherwise, in a firm-stockholders, creditors, bondholders, employees, customers, management, the community, and the government. into a cohesive cohesive, n the capability to cohere or stick together to form a mass. team, enabling Callisma to deliver the highest quality solutions and services possible to our clients." After conducting a thorough review of competitive offerings, Callisma selected Changepoint for Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. Organizations (PSOs) because of its scalability, Web functionality, and its ability to integrate with the company's existing applications. Callisma will use the Changepoint solution to manage its entire network services delivery process, including field automation, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , engagement and project management, resource and time and expense tracking, and invoicing. "Deploying Changepoint to automate its complete networking services delivery process allows Callisma to use time and resources formerly spent on administration, to focus on improving sales force efficiency and customer satisfaction, and fully exploiting new business opportunities," said Geoff Joynt, executive vice president of operations, Changepoint Corporation. "Callisma's selection of Changepoint delivers a strong endorsement of the versatility and broad functionality of our industry leading solution." Callisma will have Changepoint implemented across all 14 offices nationwide by September 2000. About Callisma Callisma, a network architecture services company, delivers world-class consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" that help today's service providers design and deploy networks that deliver optimal customer experience. Callisma is the first services company to completely align its offerings with the strategic needs of service providers to enable them to rapidly deploy differentiated services Offerings that can be classified by type, or quality, of service. For example, a differentiated services network could prioritize real time traffic for a higher fee. . Callisma's consultants deliver consistent, best quality results in highly complex deployments and critical emerging technologies including optical, broadband and packetized voice The transmission of real time voice in a packet switching network. . Leading service providers, including Qwest Communications
Callisma is headquartered in Silicon Valley with offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , including Atlanta, Boston, Dallas, Denver, Detroit, Columbus, Irvine, Philadelphia, New Jersey, Washington, D.C. and White Plains, NY. Callisma can be reached at (888) 805-7075 or at www.callisma.com About Changepoint Corporation Changepoint Corporation provides comprehensive Professional Services Automation See PSA. (PSA) solutions to effectively manage the entire IT services delivery process. Changepoint's Web-based software and online exchange, myChangepoint.com, automate and streamline the business processes of IT organizations such as IT professional services organizations, IT staffing companies and corporate IT departments, allowing all individuals in the services supply chain to operate and inter-operate across a common framework. With Changepoint, IT organizations have the power to improve relationships with customers, partners and contractors while simultaneously improving the profitability and efficiency of their entire business. Headquartered in Canada, Changepoint Corporation has offices in the United States and United Kingdom. For additional information, visit our web site at www.changepoint.com. NOTE TO MEDIA AND ANALYSTS: All Changepoint news releases are available on the Internet, via the Changepoint Corporation Web site at http://www.changepoint.com. Screenshots are also available on Changepoint's Web site. Additional information on Changepoint can be accessed on-line, and by sending email to sales@changepoint.com or calling 1-905-886-7000. |
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