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Browse Callahan, Steve

1-2 out of 2 article(s)
Title Type Date Words
Agents are customers, too: insurers should provide their field forces with the same top-notch service as their policy holders. Survey Mar 1, 2008 2078
5 Strategies to clear backlogs: combining clarification, separation, simplification, measurement and communication can eliminate backlogs of work quickly and cost effectively. Oct 1, 2006 2051

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