Call_Solutions Annualized Revenues More than Double to $80 Million, Employment Grows to 3,000 People with OnPoint Acquisition.

Business Editors

WAUKESHA, Wis.--(BUSINESS WIRE)--May 9, 2001

Company Distinguished by Industry Achievements for

Integrated Inbound/Outbound Business-to-Consumer Customer Service

George D. Dalton, Chairman and Chief Executive Officer of Call_Solutions.com, Inc. announced today the acquisition of OnPoint, Inc., a subsidiary of Platinum Equity Holdings, LLC. OnPoint is a leading supplier of outsourced, multi-channel Customer Relationship Management (CRM) solutions to clients in the travel, financial services, government, consumer products and healthcare industries.

OnPoint, formed in 1984, has a long-standing history of handling passenger reservations for, and providing sales and customer service support to a leading, worldwide airline for domestic and international passenger and cargo reservations and related customer service support. The Company also serves clients in the areas of domestic and international package tracking; health plans enrollment and inquiry services; mortgage lending services; and credit/membership card customer acquisition. OnPoint clients include leading Fortune 500 companies served by multi-lingual staff operating in its Fort Worth and San Antonio Centers.

"OnPoint is recognized as one of the most prestigious service organizations of its kind which has led to distinguished blue chip clients generating stable, recurring revenues," commented Mr. Dalton. "Their reputation for ensuring quality service to customers is noteworthy. Their commitment to service excellence and enthusiasm for their performance on the job is readily apparent and shared by people throughout the OnPoint organization. We are excited to be working together to become the premier provider throughout our industry."

In 2000, OnPoint became the first third-party customer contact company in the U.S. to have all locations receive 100% certification on the COPC-2000( Standard for implementing on-going processes to ensure customer satisfaction. OnPoint was also awarded an industry gold medal MVP (marketing via phone) Quality Award in 2000 for best in class, integrated inbound/outbound, business-to-consumer teleservices and ranked number 12 among the "Top 50 U.S. Teleservices Agencies" for large-capacity inbound call services, according to a recent trade magazine survey.

Steve Zollo, who continues as President and Chief Executive Officer of the OnPoint Call_Solutions( business, has more than 24 years of technology, travel and service industry experience with an extensive focus on customer service and e-business solutions. Mr. Zollo had key executive roles in technology-based divisions of American Airlines and The SABRE Group including SABRE Travel Information Network and SABRE Interactive, which launched Travelocity.com.

"I am especially pleased to be associated with Mr. Dalton and the entire Call_Solutions organization," commented Mr. Zollo. "Their zeal for service excellence and energetic focus on addressing complex customer service needs with integrated technology and process solutions fits extremely well with the business vision and mission of OnPoint. Most importantly, the Call_Solutions emphasis on people as the vital ingredient in the success of our clients truly makes the leadership difference in service excellence in this business. We are looking forward to our future together."

This is the sixth acquisition for Call_Solutions since its formation in August of 2000. With this acquisition, annualized revenues for the Company more than double to approximately $80 million. The Company employs approximately 3,000 people with over 1,700 workstations in 18 U.S. locations. Through the Call_Solutions Partnership Center network, the Company supports high-volume outbound/inbound customer service calls, fax, e-mail and Web response services.

Principal market areas of expertise gained through the OnPoint acquisition include: Travel and Transportation - shopping for, booking and ticketing airline reservations, airline schedule inquiries, frequent traveler support and general reservation service support.

Package Delivery - shopping for and booking cargo reservations, airline schedule inquiries, cargo routing inquiries, and package tracking, lost claims management and call resolution for consumer inquiries.

Healthcare - responding to advertising inquiries related to health plan detail and plan enrollment information, including scheduling individual and group appointments with healthcare provider representatives in local communities as well as fulfillment of sales collateral.

Financial Services - processing of consumer credit card applications and securing new credit card members on behalf of participating financial institutions.

Consumer Products - '800' number and '900' number call services, blended inbound/outbound call handling, comprehensive media sourcing, tracking and reporting services.

Call_Solutions.com, Inc., with headquarters in Waukesha, WI, was incorporated in August 2000. A privately held company, Call_Solutions specializes in total customer relationship management through the telephone and the Web. The Company has operations in Altamonte and Clearwater (2), Florida; Billings, Glendive and Havre, Montana; Omaha, Nebraska; Bismarck, Bottineau, Fessenden, Garrison and Williston, North Dakota; Bethlehem, Horsham and Philadelphia, Pennsylvania; Fort Worth and San Antonio, Texas; and, Waukesha, Wisconsin.