CallWare signs joint marketing agreement with Mitel; The two companies combine to deliver plug-in LAN-based voice mail and advanced computer telephony.SALT LAKE CITY--(BUSINESS WIRE)--May 13, 1996--CallWare Technologies Inc. Monday announced that it has signed a joint marketing agreement with Mitel Corp. of Kanata, Ontario Kanata is a large suburban area in the western part of Ottawa, Ontario, Canada,it has a population of 90,000 and is growing rapidly. It is located just to the west of the Greenbelt and is one of the largest of several communities that surround central Ottawa. . According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. this agreement, the two companies will cooperate in providing complete Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) solutions for network workgroup environments. This agreement results from the specific design, test and certification of CallWare's and Mitel's leading product lines. The business solution offered encompasses voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. and desktop call-center solutions from CallWare and business communications platforms (the SX-2000 LIGHT) from Mitel. With this offering, Mitel's VARs and interconnects can now offer their customers a migration path from stand-alone voice mail solutions to "Internet and CT-ready" voice mail systems. In turn, CallWare resellers can now offer CallWare-compatible Mitel PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). platforms for deployment within network environments. According to Steve Pequegnat, manager developer programs at Mitel, "Our cooperation with CallWare ensures quality CTI products are available to our resellers and large installed base of customers. We have jointly tested and certified CallWare products to work with Mitel's SX-2000 PBX line. "The result is a communications solution that provides new business opportunities for Mitel's channel and rich telephony solutions for Mitel's customers." "We are very pleased to have entered into this relationship with Mitel," said R. Craig Hansen Craig Robert Hansen (born November 15, 1983 in Glen Cove, New York) is a relief pitcher in the Boston Red Sox organization. Hansen, a closer out of St. John's University, was selected by the Boston Red Sox in the first round of the 2005 draft. , chief executive officer, chairman, and founder of CallWare Technologies. "This relationship ensures that CallWare products smoothly integrate with Mitel's SX 2000 LIGHT telephone system. "Today's agreement gives channel partners that service and sell Mitel and CallWare products the chance to give an integrated computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration solution to their customers. Mitel's customers also have the opportunity to benefit from productivity-enhancing, money-saving advanced technology and easy-to-use applications, without having to purchase new telephone equipment or introduce new networking infrastructure. "CallWare customers benefit from the integration of existing network operating systems with the features and functionality of the SX-2000 LIGHT PBX platform." CallWare offers Internet-ready, CTI-enabled voice mail and desktop call center solutions that scale from small/medium offices to enterprises with distributed locations. Benefits to users include: significant cost savings, improved communications and "intelligent call management" applications. For example, users of voice mail can see their messages graphically and, when combined with Caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. , the user can see at-a-glance who left each message. A CallWare user can play messages in any order he/she wishes, eliminating the linear method of the telephone keypad A telephone keypad is a keypad that appears on a “Touch Tone” telephone. It was standardised when the Dual-tone multi-frequency (DTMF) system was introduced in the 1960s, and replaced the rotary dial. interface. In addition to powerful user features, CallWare voice mail solutions use the Internet as a mechanism to provide global communication without long distance charges. This provides significant cost savings and performance improvements over traditional AMIS A·mis , Kingsley 1922-1995. British writer best known for his novels, including Lucky Jim (1954) and Jake's Thing (1978). networking. Mitel Corp. is an international telecommunications equipment supplier, providing enterprise, workgroup and desktop solutions, semiconductors, public switching systems, network enhancement and gateway products, open server-based communications products, systems and components. The company is active in major growth markets such as computer telephony integration Computer Telephony Integration - Computer Telephone Integration and emerging technology systems and had revenues of $589 million CDN (Content Delivery Network) A system of distributed content on a large intranet or the public Internet in which copies of content are replicated and cached throughout the network. in fiscal year 1995. Mitel is committed to advancing people-to-people communications in an open distributed environment. As a privately-held company based in Salt Lake City, CallWare Technologies is leading the way in linking computers and telephones by providing the first software-only LAN/WAN/Internet solution for voice and call processing. CallWare has the world leading network of Data and Interconnect VARs that provide computer telephony solutions today in 30 countries around the world. CallWare also offers computer telephony training to end-users and resellers in 25 education centers throughout the United State and worldwide. -0- NOTE TO EDITORS: CallWare, CallWare Technologies, CallWare ViewPoint, and CallWare EX and Phonetastic are trademarks of CallWare Technologies Inc. Novell, NetWare, and GroupWise are registered trademarks of Novell Inc. All other trademarks are the property of their respective owners. CONTACT: CallWare Technologies Inc., Salt Lake City Erik Hughes, 801/486-9922 or Network Associates Inc., Provo, Utah Cheryl Snapp or Meredith McIntyre, 801/373-7888 or Mitel Corp., Kanata Steve Pequegnat, 613/592-2122 |
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