CallWare partners with Novell to develop CTI integration for GroupWise 5; Unified messaging now available through CallWare's NetWare-based integration with GroupWise 5.SALT LAKE CITY--(BUSINESS WIRE)--Aug. 22, 1996--CallWare Technologies Inc., the only NetWare-based provider of computer telephone integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) solutions, Thursday announced it will support Novell Inc.'s expanded e-mail product line by integrating its software with GroupWise 5. CallWare will allow GroupWise 5 users to see and control voice mail messages from their Universal Mail Boxes, giving them access to their e-mail, voice mail and fax messages in the same location. CallWare's GroupWise 5 interface will be available when GroupWise 5 ships. CallWare's LAN- and Intranet-ready, CTI-enabled voice mail and desktop call center solutions provide the only NetWare Loadable Module See NLM. (NLM Software that runs in a NetWare server. Although NetWare servers store DOS and Windows applications, they do not execute them. All programs that run in a NetWare server must be compiled into the NLM format. They are typically written in C and use Novell's libraries. ) in the voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. industry. As an NLM, CallWare operates natively with NetWare and provides administration benefits and robustness not available from non-NLM systems. CallWare currently is integrated with Novell Directory Services See NDS. (NDS See eDirectory. NDS - Netware Directory Services ), telephony services and GroupWise 4.1. "CallWare's integration with GroupWise 5 brings unique advantages to NetWare customers," said Lowell Camp, Novell's director of developer relations. "CallWare is the only CTI solution that is an NLM and utilizes NDS -- this means simplified administration and lower cost of ownership for GroupWise 5 NetWare customers." "Because GroupWise is an Intranet-ready application, CallWare's integration provides both GroupWise and Intranet support. In addition, CallWare is the first CTI vendor to provide this support with integrated administration through NDS," said R. Craig Hansen Craig Robert Hansen (born November 15, 1983 in Glen Cove, New York) is a relief pitcher in the Boston Red Sox organization. Hansen, a closer out of St. John's University, was selected by the Boston Red Sox in the first round of the 2005 draft. , chairman and chief executive officer of CallWare. "Our decision to develop to GroupWise 5 is in response to rapidly growing demand for unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. in the NetWare environment." Industry analyst Robert Harbison endorses CallWare's NLM strategy. "The NetWare NOS (network operating system An operating system that is designed for network use. Normally, it is a complete operating system with file, task and job management; however, with some earlier products, it was a separate component that ran under the OS; for example, LAN Server required OS/2, and LANtastic required DOS. ) platform continues to provide the best architecture for enterprise network designs," he said. "It offers users much more advanced networking capabilities than other network operating systems." GroupWise 5, Novell's premier Intranet application, is an expanded e-mail system that is the first in the industry to include full document management capabilities as part of a new Universal Mail Box. GroupWise 5 helps companies leverage their corporate network investment by providing an instant collaborative solution for the corporate Intranet. Building on its predecessor, GroupWise 4.1, GroupWise 5 seamlessly integrates calendaring/scheduling, task management, shared folders, conferencing, workflow and Internet access See how to access the Internet. into the Universal Mail Box. CallWare offers significant savings, improved communications and intelligent call management applications to businesses of all sizes. Users of voice mail can see their messages displayed graphically and, when combined with Caller ID, can see instantly who left each message. A CallWare user can play messages in any order he or she wishes, eliminating the linear method of the telephone keypad interface. CallWare voice mail solutions also use the Internet as a mechanism to provide global communication without long-distance charges. Founded in 1983, Novell (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :NOVL NOVL Novell, Inc. (stock abbreviation, AMEX) ) is the world's leading provider of network software. The company offers a wide range of network solutions for distributed networks, Internet/Intranet and small-business markets, as well as the network computing industry's most comprehensive education and technical support programs. Information about Novell and its complete range of products and services can be accessed on the World Wide Web at http://www.novell.com. As an international CTI vendor headquartered in Salt Lake City, CallWare Technologies links computers and telephones by providing the first software-only Internet/Intranet solutions for voice and call processing. CallWare integrates stand-alone voice mail systems and unified messaging in LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. , WAN, and Intranet environments with over 300 telephone systems and provides free long-distance voice messaging over the Internet. CallWare has the largest network of data and interconnect value-added resellers (VARs) which provide computer telephony solutions in 31 countries. CallWare also offers computer telephony training to end-users and resellers via 25 education centers throughout the United States and the world. Information about CallWare and its complete range of products and services can be accessed on the World Wide Web at http://www.callware.com. -0- NOTE TO EDITORS: CallWare, Phonetastic, and CallWare ViewPoint are trademarks of CallWare Technologies Inc. Novell and NetWare are registered trademarks. GroupWise and Novell Directory Services (NDS) are trademarks of Novell Inc. All other trademarks are the property of their respective owners. CONTACT: CallWare Technologies Inc., Salt Lake City Erik Hughes, 801/486-9922 E-mail: ehughes@callware.com or Politis Communications Kevan Barney or David Politis, 801/523-3730 E-mail: kbarney@politis.com or Cunningham Communication Inc. Elizabeth Johnson, 408/764-0731 E-mail: elizabeth@ccipr.com |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion