CallWare Technologies introduces development kit for its voice and call processing software.SALT LAKE CITY--(BUSINESS WIRE)--Oct. 29, 1996-- Customization allows developers to capture vertical markets CallWare Technologies Inc., a leading provider of Intranet-enabled computer telephone integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) solutions, Tuesday announced the introduction of the CallWare Software Development Kit (SDK (Software Developer's Kit) See developer's toolkit and Windows SDK. SDK - Software Developers Kit (or "Software Development Kit"). ). The SDK is a development tool for system integrators, VARs and MIS managers that is designed to allow advanced customization of CallWare voice and call processing In telecommunication, the term call processing has the following meanings:
This tool represents an important step in CallWare's commitment to its resellers and end-users because it allows resellers to tailor the CallWare solution to fit specific customer needs and assist in the easy migration from an outdated voice mail system to a powerful Intranet-enabled computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration solution. "The kit provides developers with the tools, source codes, scripting, and documentation they need to customize the CTI solution for specific operational needs," said R. Craig Hansen Craig Robert Hansen (born November 15, 1983 in Glen Cove, New York) is a relief pitcher in the Boston Red Sox organization. Hansen, a closer out of St. John's University, was selected by the Boston Red Sox in the first round of the 2005 draft. , chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CallWare. "CallWare's SDK opens new ways to integrate Intranet-enabled CTI solutions with customer-specific applications. The SDK furthers CallWare's commitment to make Intranet-enabled CTI solutions an integral part of every business environment." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Dario Gnaccarini, CTI product manager at CDH Congenital diaphragmatic hernia (CDH) A condition in which the fetal diaphragm—the muscle dividing the chest and abdominal cavity—does not close completely. Mentioned in: Prenatal Surgery Srl. -- CallWare's distributor in Italy -- the SDK has proved to be a valuable tool for development. "Companies can dictate their own features, options, prompts and interfaces for their voice messaging system. With the SDK, CallWare can accommodate almost any function a company needs." Programmers can customize voice scripts and prompts and provide detailed reporting. They can even change the graphical user interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to of the visual messaging application. Any part of the telephone interface can be customized using the SDK, including notifications (pager, wake-up call, etc.), call switching behavior, and fax-on-demand. CallWare can also mimic the key press mapping and prompts of other systems, eliminating the need to train in-house users or clients how to use a new voice messaging system. This development tool allows any part of the CallWare system to be altered or expanded to meet the specific needs of any company. CallWare supports its developers and resellers directly through a network of regional managers and 25 training centers. An international CTI vendor headquartered in Salt Lake City, CallWare Technologies links computers and telephones by providing the first software-only Internet/Intranet solutions for voice and call processing. CallWare integrates stand-alone voice mail systems and unified messaging in LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. and Intranet environments with over 300 telephone systems and provides free long-distance voice messaging over the Internet. CallWare has the largest network of trained and CTI-certified data and interconnect value-added resellers (VARs) which provide computer telephony solutions in 31 countries. CallWare also offers computer telephony training to end-users and resellers via 25 education centers throughout the United States and the world. Information about CallWare and its complete range of products and services can be accessed on the World Wide Web at http://www.callware.com. -0- NOTE TO EDITORS: CallWare is a trademark of CallWare Technologies Inc. All other trademarks are the property of their respective owners. CONTACT: CallWare Technologies Inc., Salt Lake City Alec Belfer, 801/486-9922 or Politis Communications Kevan Barney or David Politis, 801/523-3730 kbarney@politis.com |
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