CallWare Technologies announces new computer telephony product release; Leading NLM-based voice processing server includes integration with Novell GroupWise and NetWare Directory Services; Company launches nationwide computer telephony training through 11 authorized education centers.SALT LAKE CITY--(BUSINESS WIRE)--Aug. 8, 1995--CallWare Technologies Inc., the provider of the only NetWare Loadable Module See NLM. (NLM Software that runs in a NetWare server. Although NetWare servers store DOS and Windows applications, they do not execute them. All programs that run in a NetWare server must be compiled into the NLM format. They are typically written in C and use Novell's libraries. ) for voice and call processing In telecommunication, the term call processing has the following meanings:
The new release is the latest in the company's arsenal of computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration products aimed at delivering solutions that join the power of the computer with the flexibility of the telephone. CallWare 5.1 includes support for NetWare Directory Services See eDirectory. (networking) Netware Directory Services - (NDS) Novell, Inc.'s directory services for Netware, Windows NT, and Unix. The NDS directory represents each network resource (user, hardware, or application) as an object of a certain class, where each class has (NDS See eDirectory. NDS - Netware Directory Services ) and Novell GroupWise GroupWise is a cross-platform collaborative software product from Novell, Inc. offering e-mail, calendaring, instant messaging and document management. Summary GroupWise can operate on a number of server and workstation platforms. , along with significant enhancements to the graphical desktop client software -- CallWare ViewPoint. "We are seeing exponential growth Extremely fast growth. On a chart, the line curves up rather than being straight. Contrast with linear. in the adoption of our CallWare family of products into mainstream businesses," said R. Craig Hansen Craig Robert Hansen (born November 15, 1983 in Glen Cove, New York) is a relief pitcher in the Boston Red Sox organization. Hansen, a closer out of St. John's University, was selected by the Boston Red Sox in the first round of the 2005 draft. , chairman and chief executive officer of CallWare Technologies Inc. "Companies can see that traditional, closed, expensive, proprietary voice processing The computerized handling of voice, which includes voice store and forward, voice response, voice recognition and text to speech technologies. systems simply won't do. Leveraging both the computing and telecommunications infrastructures is the only way to effectively implement solutions. The release of CallWare 5.1 will further enhance our CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. leadership position by providing, as yet unmet functionality to the enduser." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Richard King, executive vice president and general manager of Novell's Systems Group, "We have long considered CallWare Technologies a strong partner in leveraging the advanced services of NetWare to deliver a complete voice processing solution. "CallWare recently finished a 30-city tour with Novell as part of the roll out of NetWare 4.1. The tour demonstrated extremely strong interest in NetWare Directory Services and the CallWare solution from both end-users and resellers. We are confident that this next release of CallWare, with the addition of NDS and GroupWise integration, will only further enhance the CallWare/NetWare offering." As part of the release, CallWare 5.1 adds integration with NetWare Directory Services, delivering a single point of administration for both the data network and the CallWare voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. system. This will provide a common, enterprise-wide directory between the two systems and dramatically decrease the cost of administration. From a single NDS user object, rights can be administered to all network files, trustee assignments can be granted, pager notification of CallWare voice mail messages can be enabled, and CallWare voice mailbox assignments can be added and modified all on a corporate-wide basis. The second new component to the CallWare offering is the linking of CallWare with GroupWise. From the GroupWise inbox, users can view both email and CallWare voicemail message header information. Email message access is achieved normally. CallWare voice messages are retrieved from the GroupWise inbox and played over the telephone. With the prevalence of email and voicemail messaging, the combination of the two increases productivity and allows users to send the message type most appropriate at the time. This integration is the first third-party application to provide the capabilities of a complete voice message system into the GroupWise offering. CallWare 5.1 also includes significant enhancements to the desktop client portion of the product family -- CallWare ViewPoint. Among others, the new features include the addition of Subject and Notes fields for individual messages, an auto-advance feature that allows a user to quickly scroll through messages in rapid succession, and the ability to create voice message distribution lists using a straight-forward point-and-click method. In conjunction with the release of 5.1, CallWare Technologies has recruited and trained 11 independent authorized education centers to provide training as part of the CallWare Certified Network Telephony Engineer (CNTE) program. Based on current demand, the company sees that number growing to 36 by year's end. The education centers will offer training for data resellers, traditional telecom dealers, and endusers regarding CallWare installation and administration, and telephone system integration. The training courses empower resellers to enter the exploding Computer Telephone Integration (CTI) market. Hansen continued, "We are positioned perfectly to take a leadership role in the voice and call processing industry. Our products deliver real solutions -- today. Our training and certification programs have helped us develop the strongest CTI channel in the world -- currently 325 and growing at 40-50 new trained resellers per month. Our relationships with companies like Novell, Sprint and Rhetorex continue to be strong. And now with the introduction of CallWare 5.1 we are delivering features and functionality that were never before available in the marketplace." CallWare integrates with more than 150 PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). , key systems, and centrex telecommunications systems, including AT&T, NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. , Northern Telecom, Panasonic, and Sprint. The software has been certified under the Novell Labs "Tested and Approved" certification process, operates with NetWare 3 or NetWare 4, runs on industry-standard PC hardware, and requires no additional hardware at the desktop. The CallWare solution is rich enough to span from a small workgroup installation to a corporate-wide enterprise solution. CallWare 5.1 can be ordered immediately with fulfillment taking place within 30 days. No price increase was implemented to the core product as part of the version upgrade. CallWare continues to list at $50-$125 per user seat. CallWare Technologies is a privately-held company based in Salt Lake City. CallWare Technologies is leading the way in linking computers and telephones by providing the first software-only LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. solution for voice and call processing. CallWare recently finished as the top computer telephony product in the McGraw-Hill/LAN TIMES "Best of Show" judging during the Fall '94 NetWorld+Interop tradeshow. For more information about the CallWare family of products call 801/486-9922. -0- NOTE: CallWare, CallWare Technologies, CallWare ViewPoint, and CallWare EX are trademarks of CallWare Technologies Inc. Novell, NetWare and GroupWise are registered trademarks of Novell Inc. All other trademarks are the property of their respective owners. CONTACT: CallWare Technologies Inc., Salt Lake City Joseph Staples, 801/486-9922 or Network Assoc., Salt Lake City Cheryl Snapp or Merideth McIntyre, 801/373-7888 |
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