CallWare Technologies Introduces Series 5 By CallWare; Full-featured voice mail with upgrade path to computer telephony available to work with over 300 telephone systems.SALT LAKE CITY--(BUSINESS WIRE)--Feb. 26, 1997--CallWare Technologies, Inc., a leading provider of computer telephone integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) solutions, today announced Series 5 by CallWare, the first full-featured voice mail product with a seamless software upgrade to advanced computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration features. CallWare's Intranet Telephony Suite of products includes time and money saving features such as unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , visual voice mail, free long-distance voice and fax messaging via the Internet and Internet access See how to access the Internet. to all messages. Series 5 by CallWare is a network-enabled voice mail system designed to work with a users existing equipment. It integrates with over 300 telephone systems and uses standard computer equipment, allowing for inexpensive upgrades to the system (e.g. Extra hours of voice storage can be added with a standard hard drive rather than proprietary storage). Included in the Series 5 by CallWare package is a 2 user version of NetWare 4.x, a 5 user version of NetWare Telephony Services, a 2 user version of CallWare's award-winning call management product, Phonetastic and a 2 user version of CallWare ViewPoint, CallWare's intuitive graphical user interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to for voice mail. This additional software allows users to experience limited computer telephony implementation. Users can upgrade to a full computer telephony solution with CallWare's CTI Link module. "In 1996, we introduced the CallWare Series 5 as a turnkey solution incorporating our computer telephony product and standard hardware. After realizing that almost 2/3 of all businesses do not even have voice mail, we decided to change our focus slightly," said Reino Kerttula, executive vice president of Marketing for CallWare Technologies. "The end result is Series 5 by CallWare, a software solution providing entry into the voice mail market with an affordable and easy upgrade path to a full computer telephony solution. Series 5 by CallWare is also available in a bundled hardware and software package through CallWare distributors." In addition to a seamless software upgrade path to total computer telephony and advanced networking solutions, Series 5 by CallWare features a complete auto attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. , call routing and message taking, directory listings, distribution lists, special delivery options and top-level security. "Series 5 by CallWare offers everything a small or medium-sized business needs to enjoy the benefits of voice mail," Kerttula said. "Perhaps most important, this system will expand to include additional users and functionality as a business grows." CallWare offers improved communications and intelligent call management applications to businesses of all sizes. With CallWare's advanced computer telephony features, users can instantly see their voice and fax messages with the time and date a message was left, length of the message and caller information displayed graphically. This information allows the user to intelligently decide which messages to address first. A user can play messages in any order he or she wishes, eliminating the linear method of the telephone keypad A telephone keypad is a keypad that appears on a “Touch Tone” telephone. It was standardised when the Dual-tone multi-frequency (DTMF) system was introduced in the 1960s, and replaced the rotary dial. interface. CallWare delivers unified messaging by integrating its voice and fax products with popular e-mail packages including Novell GroupWise GroupWise is a cross-platform collaborative software product from Novell, Inc. offering e-mail, calendaring, instant messaging and document management. Summary GroupWise can operate on a number of server and workstation platforms. , MS Exchange/Outlook and Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. . CallWare solutions also use the Internet as a mechanism to provide global communication without long-distance charges. An international computer telephony vendor headquartered in Salt Lake City, CallWare Technologies links computers and telephones by providing the first software-only Internet/Intranet solutions for voice and call processing In telecommunication, the term call processing has the following meanings:
CallWare integrates stand-alone voice mail systems and unified messaging in LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. and Intranet environments with over 300 telephone systems and provides free long-distance voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. over the Internet. CallWare has the largest network of trained and certified data and interconnect value-added resellers (VARs) providing computer telephony solutions in 32 countries. CallWare also offers computer telephony training to end-users and resellers via 25 education centers throughout the United States and the world. Information about CallWare and its complete range of products and services can be accessed at http://www.callware.com . -0- Note to Editors: CallWare and Series 5 by CallWare are registered trademarks. All other trademarks are the property of their respective owners. In the product name "Intr@FAX" noted in this news release, there is an "at" symbol between Intr and FAX. This symbol may not appear properly in some systems. CONTACT: CallWare Technologies, Inc. Reino Kerttula, 801/486-9922 rkerttul@callware.com or Politis Communications Kevan Barney or David Politis, 801/523-3730 kbarney@politis.com |
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