CallWare Announces Integration with Lotus Notes; Voice Messages Appear in Notes Inbox Creating Unified Messaging for Users.SALT LAKE CITY--(BUSINESS WIRE)--March 4, 1997--CallWare Technologies Inc. today announced integration with Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. Mail to provide unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. for both mobile and office-based users. This integration allows users to view, control, save and forward CallWare voice mail messages from their Notes inbox, giving them access to their e-mail, faxes and voice mail in the same location. "CallWare's integration with Lotus Notes represents our continuing commitment to providing productivity enhancing business solutions designed to work with leading software applications," said Reino Kerttula, executive vice president of Marketing for CallWare Technologies. "The combination of these award-winning products allows users to save both time and money through unified messaging." With this integration, CallWare voice messages appear in the Notes inbox with a time and date stamp Verb 1. date stamp - stamp with a date; "The package is dated November 24" date date - provide with a dateline; mark with a date; "She wrote the letter on Monday but she dated it Saturday so as not to reveal that she procrastinated" , subject of the message and caller information. Voice messages are differentiated from e-mail messages with a text message in the subject field. When a user wishes to hear voice mail, he/she selects the message and listens to the attached .wav file The native digital audio format in Windows. Using the .WAV file extension, 8- or 16-bit samples can be taken at rates of 11,025 Hz, 22,050 Hz and 44,100 Hz. The highest quality (16-bit at 44,100 Hz) is the sampling rate of an audio CD and uses 88KB of storage per second. via a multimedia player. Notes or other written information that is attached to a voice message using CallWare ViewPoint will appear as text with the .wav file attachment and can also be accessed from the Lotus Notes inbox. Through CallWare's preferences, users can even specify the compression rate for voice messages to minimize disk space and bandwidth requirements Bandwidth requirements (communications) The channel bandwidths needed to transmit various types of signals, using various processing schemes. Every signal observed in practice can be expressed as a sum (discrete or over a frequency continuum) of sinusoidal . This feature substantially increases transfer speed when sending voice messages through the Internet. "By integrating their CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. technology with the Notes and Domino collaborative environment, CallWare is providing customers with a unified solution to meet their messaging needs," said Steve Sayre, vice president, Marketing, Lotus Development Corp. "CallWare simplifies business communications and enhances our customers' existing applications." Future releases of CallWare's integration with Lotus will include a server-based integration to Lotus Telephony OneStop. Integration with Telephony OneStop will synchronize CallWare's mailboxes with Lotus Notes or Domino mailboxes, allowing total availability of all CallWare features directly from the Notes or Domino inbox. CallWare's integration with Telephony OneStop lets users enjoy all the features and functionality of voice mail, e-mail and fax from a single point of access. Users will be able to access all forms of messaging from either the computer or the telephone interface. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Imran Qidwai, director of Development, Lotus Integrated Multimedia, "We are excited that CallWare will be developing integration with Telephony OneStop. This integration represents more efficient and productive management for messages of all types with a greater degree of flexibility for customization. Together, CallWare and Lotus Telephony OneStop can provide real-world messaging solutions required by users." CallWare offers improved communications and intelligent call management applications to businesses of all sizes. With CallWare, users can instantly see their voice and fax messages with the time and date a message was left, length of the message and caller information displayed graphically. This information allows the user to intelligently decide which messages to address first. A user can play messages in any order he or she wishes, eliminating the linear method of the telephone keypad A telephone keypad is a keypad that appears on a “Touch Tone” telephone. It was standardised when the Dual-tone multi-frequency (DTMF) system was introduced in the 1960s, and replaced the rotary dial. interface. CallWare voice mail solutions also use the Internet as a mechanism to provide global communications without long-distance charges. An international CTI vendor headquartered in Salt Lake City, CallWare Technologies links computers and telephones by providing the first software-only Internet/Intranet solutions for voice and call processing In telecommunication, the term call processing has the following meanings:
CallWare integrates stand-alone voice mail systems and unified messaging in LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. and Intranet environments with over 300 telephone systems and provides free long-distance voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. over the Internet. CallWare has the largest network of trained and CTI-certified data and interconnect value-added resellers (VARs), providing computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration solutions in 32 countries. CallWare also offers computer telephony training to end-users and resellers via 25 education centers throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and the world. Information about CallWare and its complete range of products and services can be accessed on the World Wide Web at http://www.callware.com . -0- Note to Editors: CallWare is at trademark of CallWare Technologies Inc. All other trademarks are the property of their respective owners. CONTACT: CallWare Technologies Inc., Salt Lake City Reino Kerttula, 801/486-9922 e-mail: rkerttul@callware.com or Politis Communications Kevan Barney or David Politis, 801/523-3730 e-mail: kbarney@politis.com |
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