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CallRex certified to record encrypted phone calls occurring on Cisco Unified CallManager 5.0.


Telrex, developer of VoIP call recording and monitoring software for small and medium businesses using IP-PBXs or hosted PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN).  services, has announced that its solution CallRex has successfully passed interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other.  testing as the first call recording solution to support the recording of encrypted en·crypt  
tr.v. en·crypt·ed, en·crypt·ing, en·crypts
1. To put into code or cipher.

2. Computer Science
 calls occurring on Cisco Unified CallManager 5.0.

"Telrex is pleased to be the first call recording solution to pass interoperability testing with Cisco Unified CallManager 5.0," says Robert Kapela, president of Telrex. "CallRex's support for the recording of encrypted phone calls underscores our commitment to be an integration leader with CallManager, as well as our commitment to provide our joint Cisco-Telrex resellers with advanced, affordable call recording solutions that help them close more CallManager deals."

Firms with a regulatory obligation to record calls can benefit from CallRex's ability to record encrypted calls. For example, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject.
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 firms using Cisco Unified CallManager no longer have to choose between call recording to help verify Gramm-Leach-Bliley compliance and the security provided by encrypting their phone calls.

CallRex records encrypted calls by capturing encrypted voice packets as they pass through the network and decrypting them using encryption The reversible transformation of data from the original (the plaintext) to a difficult-to-interpret format (the ciphertext) as a mechanism for protecting its confidentiality, integrity and sometimes its authenticity. Encryption uses an encryption algorithm and one or more encryption keys.  keys shared by Cisco Unified CallManager 5.0 on a per-call basis. CallRex, Telrex's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , enables small and medium-sized businesses to record VoIP calls for training purposes, dispute resolution or regulatory compliance.

www.telrex.com/callrex.htm

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Title Annotation:Telrex's call recording solution
Author:Schelmetic, Tracey E.
Publication:Customer Interaction Solutions
Article Type:Brief article
Geographic Code:1USA
Date:Oct 1, 2006
Words:228
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