CallRex Successfully Passes Interoperability Testing with Siemens Hi-Path PBX Announces Telrex.Business Editors/High-Tech Writers KIRKLAND, Wash.--(BUSINESS WIRE)--May 5, 2004 Telrex, the leading developer of workplace recording and monitoring software today announced that it has successfully passed interoperability testing with the Siemens HiPath 3000 and 4000 telephone systems. "We are pleased to have been selected by Siemens to go through interoperability testing with the Siemens HiPath, IP PBX (Internet Protocol Private Branch eXchange) A telephone switch that supports voice over IP (VoIP). IP PBXs convert IP phone calls into traditional circuit-switched TDM connections for the PSTN. . CallRex is the only IP-based call recording solution selected by Siemens for HiPath call recording and monitoring," said Robert Kapela, product manager of CallRex. "CallRex provides real value to Siemens customers that have traditionally found call recording solutions too expensive. Because CallRex is entirely software based, it is 50-60 percent less expensive than legacy-based solutions that require expensive third-party telephony hardware." CallRex Features CallRex saves detailed information about every recorded phone call. Calls can be recorded and monitored on an ad-hoc basis or via automatic triggers and can be flagged with additional information. Specific recordings can then be located via multiple search criteria such as date/time, user name, inbound number, caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. , recording group, or flagged name or value. Multiple playback options allow users to listen to recorded phone calls through the phone or through computer speakers. Recorded calls can be viewed by day, week, month, or custom date range. Managers can assign monitoring, recording, and playback rights on a per-user basis and can also track calls from multiple remote locations through one interface. CallRex supports more IP or IP enabled telephone systems than any other vendor and supports call recording for the following telephone systems; Siemens HiPath, Shoreline Shoretel, 3Com NBX (Network Branch EXchange) A family of IP-based telephony systems from 3Com. The name was derived from "PBX," the traditional name for an enterprise telephone switch. , Avaya IP Office, Nortel BCM BCM Baylor College of Medicine BCM Become BCM Business Communications Manager (Nortel) BCM Broadcom Corporation BCM Business Continuity Management BCM Business Contact Manager (Microsoft) , Cisco Call Manger, Mitel ICP (1) (Internet Cache Protocol) A protocol used by one proxy server to query another for a cached Web page without having to go to the Internet to retrieve it. See CARP and proxy server. , NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. NEAX NEAX Nippon Electric Automated Exchange , Artisoft Televantage and Zulty MX250/MX1200. About Telrex Telrex, founded in 2000, based in Kirkland, Washington, is a developer of workplace recording and monitoring software products for small and medium businesses. In addition to CallRex, Telrex provides IntelRex(TM), a computer recording and monitoring solution. Please visit www.telrex.com/callrex.htm for more information. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion