CallRex Selected by Zultys to Provide VoIP Call Recording Solution for MX250 and MX1200, Announces Telrex.Business Editors/High-Tech Writers KIRKLAND, Wash.--(BUSINESS WIRE)--May 18, 2004 Telrex, the leading developer of VoIP recording Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. and monitoring software for small and medium sized businesses, today announced that it has successfully ported CallRex to work with the Zultys MX250 and MX1200 SIP based IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. systems. "CallRex provides real value to MX250 and MX1200 customers that have traditionally found call recording and monitoring solutions too expensive. Because CallRex is entirely software based, CallRex is 50-60 percent less expensive than legacy-based solutions that require expensive third-party telephony hardware," said Robert Kapela, product manager of CallRex. "We are pleased to be the only VoIP call recording solution currently available for Zultys MX250 and MX1200." "Zultys selected CallRex to provide VoIP call recording for the MX250 and MX1200 because it is one of the few add-on applications that provides attractive margins to our resellers," said Patrick Ferriter, vice president of product marketing at Zultys. "In addition, CallRex's price point makes it an attractive solution for our small and medium sized customers that until now could not afford an advanced call recording solution." CallRex Features Calls can be recorded and monitored on an ad-hoc basis or via automatic triggers and can be flagged with additional information. Specific recordings can then be located via multiple search criteria such as date/time, user name, inbound number, caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. , recording group, or flagged name or value. Multiple playback options allow users to listen to recorded phone calls through the phone or through computer speakers. Recorded calls can be viewed by day, week, month, or custom date range. Managers can assign monitoring, recording, and playback rights on a per-user basis and can also track calls from multiple remote locations through one interface. CallRex supports more IP or IP enabled telephone systems than any other vendor. CallRex works with the following IP based telephone systems: Zultys MX250 and MX1200, Siemens HiPath, 3Com NBX (Network Branch EXchange) A family of IP-based telephony systems from 3Com. The name was derived from "PBX," the traditional name for an enterprise telephone switch. , Avaya IP Office, Nortel BCM BCM Baylor College of Medicine BCM Become BCM Business Communications Manager (Nortel) BCM Broadcom Corporation BCM Business Continuity Management BCM Business Contact Manager (Microsoft) , Cisco Call Manger, Mitel ICP (1) (Internet Cache Protocol) A protocol used by one proxy server to query another for a cached Web page without having to go to the Internet to retrieve it. See CARP and proxy server. , NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. NEAX NEAX Nippon Electric Automated Exchange , Shoreline Shoretel, Artisoft Televantage. About Telrex Telrex, based in Kirkland, Washington Kirkland is a city in King County, Washington, United States. It is a suburb of Seattle located on the Eastside (of Lake Washington). As of April 1, 2005, the city had an estimated population of 45,740, making Kirkland the eighth largest city in King County and the eighteenth , is a developer of packet-based, VoIP call recording and monitoring software products for small and medium businesses with IP or IP enabled telephone systems. In addition to CallRex, Telrex provides IntelRex(TM), a computer recording and monitoring solution. Please visit www.telrex.com/callrex.htm for more information. Zultys call recording About Zultys Technologies Incorporated in 2001, Zultys Technologies has its headquarters in Sunnyvale, California. Zultys designs and manufactures products that converge telecommunications and data communications for businesses. Zultys develops integrated solutions that are based entirely on open standards, allowing for ease of deployment, management, and use. For more information, access: http://www.zultys.com. |
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