CallMiner and Replay Systems Inc. Announce Reseller Agreement Integrating Speech Analytics with Voice and Data Recording Solutions.Replay Plans Implementations for its SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. Customers Using Nice Systems Recorders FORT LAUDERDALE Fort Lauderdale (lô`dərdāl), residential, commercial, and resort city (1990 pop. 149,377), seat of Broward co., SE Fla., on the Atlantic coast; settled around a fort built (c.1837) in the Seminole War, inc. 1911. & FORT MYERS Fort Myers, city (1990 pop. 45,206), seat of Lee co., SW Fla., on the Caloosahatchee River, near the Gulf of Mexico; founded 1850, inc. 1905. It has a tourist trade and light industry and is a shipping point for citrus fruits, winter vegetables, flowers (especially , Fla. -- CallMiner Inc., the industry leader in enterprise speech analytics, and Replay Systems, a value added reseller See VAR. (company) value added reseller - (VAR, or "value added retailer") A company which sells something (e.g. computers) made by another company (an OEM) with extra components added (e.g. specialist software). (VAR) of voice and data recording solutions, today announced the companies had executed a reseller agreement. "CallMiner's Eureka Essentials[R] product is a perfect speech analytics solution for our small-to-medium-sized contact centers," said Scott Hurley, president and chief executive officer for Replay Systems. "Eureka Essentials provides SMBs with usable and actionable data without incurring a significant infrastructure investment (starting from single server solutions to processing up to 1,000 hours of recorded conversations per day)." Vice president Channels for CallMiner, Inc., John Hamilton John Hamilton may refer to:
Replay's Hurley said, "Although our customers have installed what we believe to be state-of-the-art voice recording technology, they have not heretofore been exposed to the power of extracting strategic business intelligence from contact center data. We believe adding speech analytics to their current mix of contact center applications will provide them with a huge competitive advantage." About CallMiner CallMiner is the industry leader in enterprise speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real 'voice of customers' without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness Marketing Effectiveness is the function of improving how marketers go to market with the goal of optimizing their marketing spend to achieve even better results for both the short-term and long-term. Also related to Marketing ROI and Return on Marketing Investment (ROMI). . For more information, please contact CallMiner at (239) 689-6463 or visit http://www.callminer.com/index.htm. About Replay Systems Replay Systems is a nationwide dealer of call logging and quality monitoring solutions for the recording of digital, analog and VoIP telephone, video and radio communications. Solutions are used for contact centers, financial institutions, public safety facilities, healthcare institutions, enterprises, trading floors, government agencies, and first responders. Replay provides pre-sale consultation, sales, installation, training, and call recording support on a wide variety of voice and data recording and playback solutions. Replay Systems has been a certified, full service dealer of voice and data recording solutions since 1996. Replay is based in Fort Lauderdale, Florida Fort Lauderdale, known as the "Venice of America" due to its expansive and intricate canal system, is a city in Broward County, Florida, United States. The city's population is described as metropolitan, where diverse culture is commonplace. According to 2006 U.S. , but has satellite offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Our technicians have a combined total of 400+ years of call recording experience. Replay is currently a VAR for the following recording platforms: Nice, VPI VPI Voice Print International (Camarillo, CA) VPI Virtual Path Identifier (used in Asynchronous Transfer Mode) VPI Virginia Polytechnic Institute (aka Virginia Tech) , Cybertech, FutureNet, Revcord, and Vidicode. Replay has a current base of over 1,000 customers. For more information, visit http://www.replaysystems.com. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion