CallMiner and Co-nexus, Inc. Join Forces Integrating Speech Analytics with Customer Experience Management Tools.Agreement Yields Solutions That Meet the Critical Needs of Small-to-Mid-Size Contact Centers HOUSTON Houston, city (1990 pop. 1,630,553), seat of Harris co., SE Tex., a deepwater port on the Houston Ship Channel; inc. 1837. Economy The fourth largest city in the nation and the largest in the entire South and Southwest, Houston is a port of entry; & FORT MYERS Fort Myers, city (1990 pop. 45,206), seat of Lee co., SW Fla., on the Caloosahatchee River, near the Gulf of Mexico; founded 1850, inc. 1905. It has a tourist trade and light industry and is a shipping point for citrus fruits, winter vegetables, flowers (especially , Fla. -- CallMiner Inc., the industry leader in advanced speech analytics, and Co-nexus, one of the nation's leading providers of customer experience management solutions, today announced they had executed a reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. agreement. The integrated offering will address the specific challenges and opportunities of small-to-medium-sized contact centers by adding speech analytics to the CXM CXM Canmex Minerals Corporation (stock symbol) Recording and Quality Monitoring solution from Co-nexus, Inc. "The CallMiner Eureka!([R]) and Co-nexus CXM solutions will provide small-to-mid-sized contact centers the same powerful customer insights and business intelligence that larger enterprises enjoy," said Cliff LaCoursiere, CallMiner's senior vice president of business development and co-founder. "With speech analytics, companies will be able to uncover critical information about their customers and with CXM, they will be able to marry that data with a robust solution to help improve the overall customer experience." "Eureka speech analytics fills a critical gap in our suite of customer experience solutions," said Brian Daily, vice president of sales and marketing for Co-nexus. "By partnering with CallMiner to add this functionality, we are meeting a significant need in the market place that will allow our customers to fully address the challenges and opportunities they face." About CallMiner CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real 'voice of customers' without listening to every call. CallMiner customers are empowered with real time and actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness Marketing Effectiveness is the function of improving how marketers go to market with the goal of optimizing their marketing spend to achieve even better results for both the short-term and long-term. Also related to Marketing ROI and Return on Marketing Investment (ROMI). . For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com. About Co-nexus, Inc. Co-nexus Inc., headquartered in Houston, Texas “Houston” redirects here. For other uses, see Houston (disambiguation). Houston (pronounced /'hjuːstən/) is the largest city in the state of Texas and the , is one of the nation's leading providers of call logging and quality monitoring solutions for contact centers. The CXM software suite includes phone recording, multi media recording, agent performance evaluation Performance evaluation The assessment of a manager's results, which involves, first, determining whether the money manager added value by outperforming the established benchmark (performance measurement) and, second, determining how the money manager achieved the calculated return and coaching tools and customer satisfaction surveys. Hundreds of leading companies across the U.S. utilize CXM for quality assurance and to improve customer service levels. For more information about CXM technology visit www.4cxm.com. |
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