CallMiner Promotes Scott Kendrick Vice President Product.Will Lead Company's Expansion of Eureka to the Next Generation of Speech Analytics Products FORT MYERS Fort Myers, city (1990 pop. 45,206), seat of Lee co., SW Fla., on the Caloosahatchee River, near the Gulf of Mexico; founded 1850, inc. 1905. It has a tourist trade and light industry and is a shipping point for citrus fruits, winter vegetables, flowers (especially , Fla. -- CallMiner, the leader in enterprise speech analytics, today announced it had promoted Scott Kendrick to Vice President Product. The promotion is effective immediately. Kendrick will be responsible for product management, development and user experience design. "Scott has been a major factor in CallMiner's rapid expansion of its speech analytics platform and speech analytics solutions, including Eureka!([R]), Enterprise, Eureka Essentials and Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality ," said Jeff Gallino, chief technology officer and co-founder. "As CallMiner enters into a period of increasing product complexity and customer demands, it is imperative we have a leader like Scott who will not lose focus on building the best speech analytics application in the industry." "CallMiner's product suite is resonating very well in the market setting the backdrop for further product initiatives," said Scott Kendrick, vice president product for CallMiner, Inc. "I am looking forward to working with our customers to gain a keen understanding of their needs helping us to deliver compelling offerings that produce unquestionable ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for both enterprise customers and SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. organizations." A more detailed view of CallMiner's products and solutions can be found at http://www.callminer.com/products.htm. Kendrick has more than 10 years of experience leading teams and managing the product lifecycle Product lifecycle or product life cycle is the course of a product's sales and profits over time. The five stages of each product lifecycle are product development, introduction, growth, maturity and decline. for consumer, small business and enterprise software applications and platforms for both the web and desktop. Kendrick has a successful track record in managing both new and mature product lines through the entire product life cycle from idea to launch with a keen focus on building market driven products. He has held director level positions for the majority of his career including; Sr. Director of Global Product Management at MIVA MIVA Maximum In-feasible Value Assignment (an internet search marketing company), and Director of Product Management and Marketing for the New Ventures division at Corel Corporation (company) Corel Corporation - A software publisher best known for the CorelDraw application. Founded in June 1985 by Dr. Michael Cowpland, Corel Corporation was originally a systems integration company. (makers of personal and business software CorelDraw and WordPerfect). Kendrick holds a BScE in Civil Engineering from Queen's University Queen's University, at Kingston, Ont., Canada; nondenominational; coeducational; founded 1841 as Queen's College. It achieved university status in 1912. It has faculties of arts and sciences, education, law, medicine, and applied science, as well as schools of (Ontario, Canada), and is certified in Pragmatic Marketing. About CallMiner CallMiner is the industry leader in enterprise speech analytics. Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real 'voice of your customers' without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness Marketing Effectiveness is the function of improving how marketers go to market with the goal of optimizing their marketing spend to achieve even better results for both the short-term and long-term. Also related to Marketing ROI and Return on Marketing Investment (ROMI). . For more information, please contact CallMiner at (239) 689-6463 or visit http://www.callminer.com/index.htm. |
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