CallMiner Launches ``SpeechTools'' For Easy Customization of Speech Analytics; Specialized Training is No Longer Required to Add Languages, Terminology and More.FORT MYERS Fort Myers, city (1990 pop. 45,206), seat of Lee co., SW Fla., on the Caloosahatchee River, near the Gulf of Mexico; founded 1850, inc. 1905. It has a tourist trade and light industry and is a shipping point for citrus fruits, winter vegetables, flowers (especially , Fla. -- CallMiner, a leading developer of enterprise class speech analytics software, today announced the launch of "SpeechTools," an application that makes it easy to customize the CallMiner Analytics Suite by tuning to any language, terminology, or acoustic acoustic /acous·tic/ (ah-kldbomacs´tik) relating to sound or hearing. a·cous·tic or a·cous·ti·cal adj. Of or relating to sound, the sense of hearing, or the perception of sound. environment. SpeechTools requires no specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. skills or services and enables CallMiner's Alliance Partners and customers to quickly create new language and acoustic models An acoustic model is created by taking audio recordings of speech, and their text transcriptions, and using software to create statistical representations of the sounds that make up each word. It is used by a Speech Recognition engine to recognize speech. for CallMiner to analyze. Changes in languages, dialects, accents, colloquialisms and noise-levels can now all be altered by end users, rather than by software developers. With minimal training, virtually anyone with a modest level of computer knowledge can be fully qualified to operate and effectively use SpeechTools. "It's well understood that whole word recognition is best for speech analytics applications, however before the advent of SpeechTools, specialized skills were required to add words or languages to the recognizer. SpeechTools empowers end users to add new words, languages or account for the unique acoustic environments of different recording platforms," said Cliff LaCoursiere, co-founder and senior vice president of business development for CallMiner. "For example, if a company launches a new product with a unique name - one that's not in any dictionary, SpeechTools enables the customer to add the product name and analyze how customers are responding to the new product." SpeechTools also allows companies and government organizations to easily develop their own language models - allowing them to recognize unique languages such as Farsi, Pashto or other languages that are not currently available to analyze recordings. Also, companies that want to keep their audio archives private and don't want to turn them over to a third-party speech developer for tuning can now make all necessary adjustments and modifications in-house. "SpeechTools provides customers and CallMiner Alliance Partners with a valuable tool to increase the speed and flexibility of deployments," added LaCoursiere. "Our customers and partners are no longer dependant on Adj. 1. dependant on - determined by conditions or circumstances that follow; "arms sales contingent on the approval of congress" contingent on, contingent upon, dependant upon, dependent on, dependent upon, depending on, contingent software developers with limited time and resources who, even if available, may not have the inventories of languages, dialects or vocabularies that are needed readily available." About CallMiner CallMiner is a leading developer of solutions that provide near real-time business intelligence from recorded conversations. CallMiner's advanced suite of applications enables managers and executives to conduct ad-hoc queries and analyses of conversations between agents and customers, while providing insight into why customers call, what they are saying and how agents are responding. The CallMiner suite of applications augments and helps fully utilize existing enterprise class monitoring and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. initiatives. Leading institutional investors Institutional Investor A non-bank person or organization that trades securities in large enough share quantities or dollar amounts that they qualify for preferential treatment and lower commissions. include Sigma Partners Sigma Partners is a major venture capital firm based in Silicon Valley and Boston. Sigma Partners invests in early-stage information technology companies (semiconductor, software and hardware). The firm was founded in 1984 by J. Burgess Jamieson and C. Bradford Jeffries. , Intersouth Partners, Inflexion inflection, inflexion the act of bending inward, or the state of being bent inward. Partners, Village Ventures, and In-Q-Tel. For additional information about CallMiner, Inc. visit http://www.callminer.com, or call 239-689-6463. |
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