CallMiner Forges Reseller Partnership with CyberTech International Integrating Essentials Speech Analytics.Eureka!([R]) Speech Analytics Paired with Enterprise-Open and Off-the-Shelf Server Technology NEW YORK New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of -- CallMiner Inc., the industry leader in enterprise speech analytics, and CyberTech International, the leader in the voice logging Voice logging or telephone recording, is the practice of regularly recording audio, usually in a business situation. Most commonly telephone lines or business radio channels are recorded. and communications recording industry, today announced the companies had executed a reseller agreement to integrate speech analytics into CyberTech International's suite of products and solutions. Tony Procops, CyberTech International's North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. said, "CyberTech's ongoing strategy to enhance our industry leading Cybertech Myracle and Pro Recording platforms is significantly advanced with the addition of CallMiner Essentials Speech Analytics. CallMiner's open and compatible architecture integrates seamlessly with our enterprise-open solutions fully unleashing the ability of our customers to gain competitive advantage from the business intelligence extracted from recorded conversations." CallMiner's President and CEO, Terry Leahy Sir Terry Leahy (born 28 February 1956) is the CEO of Tesco, the largest British supermarket chain. He was knighted in 2002, and was Chancellor of UMIST, his alma mater, from that year until 1 October 2004 when he became co-chancellor of the newly formed University of Manchester. , said, "The CyberTech and CallMiner partnership is a very strong one as both companies are committed to technology that is open, easy-to-use and has the ability to scale massively in an industry where proprietary architectures inhibits these advantages and deprives the customer of best-in-breed solutions." "Our partnership with CyberTech represents a great opportunity to provide speech analytics solutions for both their dealers and their enterprise customers," said John Hamilton John Hamilton may refer to:
In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. the next generation of business applications for customer interactions, then the CyberTech CallMiner partnership certainly meets and exceeds that need." About CyberTech CyberTech International is a leading supplier of voice logging and communications recording solutions with global operations Global Operations is a first-person shooter computer game developed by Barking Dog Studios and published by both Crave Entertainment and Electronic Arts. It was released in March of 2002, following its public multiplayer beta version which contained only the Quebec map. and offices throughout Europe, Asia, Middle East and the Americas. It is among the fastest growing data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. providers and a recognized innovator of voice recording and monitoring applications that drive efficiencies in the capture, storage, retrieval and playback of voice, radio and data communications. CyberTech offers a worldwide suite of innovative recording technologies that enable organizations to achieve the highest levels of performance, quality assurance and liability protection while supporting existing business processes. With solutions deployed widely throughout organizations in the public safety, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and call center markets, CyberTech uniquely adds value through the use of commercial-off-the-shelf (COTS) products and applications that are scalable, turnkey, and easy to implement over a virtually unlimited number of channels. An unsurpassed commitment to customer satisfaction additionally assures maximized technology investments and quality of customer contacts without proprietary hardware, complex integrations or expensive software upgrades. For more information, visit www.cybertech-int.com. To follow CyberTech on Twitter A Web site and service that lets users send short text messages from their cellphones to a group of friends. Launched in 2006, Twitter (www.twitter.com) was designed for people to broadcast their current activities and thoughts. , visit Twitter.com/CyberTech_Int. About CallMiner CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!([R]) enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit http://www.callminer.com. CallMiner([R]) and CallMiner Eureka!([R]) are registered trademarks of CallMiner, Inc. |
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