CallMiner Announces New International Partner Program; Providing Leading Speech Analytics for Manufacturers, Resellers and Consultants to Offer Complete, Integrated Call Center Solutions.FORT MYERS Fort Myers, city (1990 pop. 45,206), seat of Lee co., SW Fla., on the Caloosahatchee River, near the Gulf of Mexico; founded 1850, inc. 1905. It has a tourist trade and light industry and is a shipping point for citrus fruits, winter vegetables, flowers (especially , Fla. -- CallMiner, a leading developer of enterprise class speech analytics software, today announced the introduction of its new international Alliance Partner Program. The program enables its partners to leverage CallMiner's speech analytics technology to grow new market opportunities and provide complete, integrated call center solutions to their clients and customers. CallMiner's partner program supports manufacturers, resellers and consultants of call center software and hardware, including call recording equipment, workforce optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. , quality monitoring solutions and analytics -- all of whom want to offer their customers the ability to uncover actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. business intelligence from call center recordings. Millions of hours of customer calls are recorded daily, with only a fraction of those calls mined to gain insight into customer and agent interactions. CallMiner's Analytics Suite provides detailed analysis of agent/customer interactions, allowing enterprise users to report on what their customers want to improve customer satisfaction, agent performance and business efficiencies. "Speech analytics is becoming a high growth area because of its proven benefits in customer satisfaction and retention, agent compliance and more -- and we're now giving our partners the opportunity to deliver end-to-end solutions (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. and offer a complete speech analytics solution to uncover valuable business intelligence," said Cliff LaCoursiere, co-founder and senior vice president of business development for CallMiner. "By combining efforts, jointly aligning a·lign v. a·ligned, a·lign·ing, a·ligns v.tr. 1. To arrange in a line or so as to be parallel: align the tops of a row of pictures; aligned the car with the curb. go-to-market initiatives and centering those activities on solving critical business problems, CallMiner and its partners are positioned to deliver the industry's leading speech analytics solution." The CallMiner Alliance Partner Program is designed to meet the complete spectrum of partners' needs -- from sales and technical support to education and marketing. It provides tailored benefits depending on the type of relationship and level of commitment and includes partnerships such as: --OEM Alliance Partners that integrate CallMiner's technology platform into their offerings --Reseller Alliance Partners that sell the CallMiner Analytics Suite and complementary hardware and software products --Solutions Alliance Partners that work alongside CallMiner and its affiliates to deliver custom solutions --Co-Marketing Alliance Partners that sell products that are complementary to CallMiner's in CallMiner's targeted markets About CallMiner CallMiner is a leading developer of solutions that provide near real-time business intelligence from recorded conversations. CallMiner's advanced suite of applications enables managers and executives to conduct ad-hoc queries and analyses of conversations between agents and customers, while providing insight into why customers call, what they are saying and how agents are responding. The CallMiner suite of applications augments and helps fully utilize existing enterprise class monitoring and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. initiatives. Leading institutional investors Institutional Investor A non-bank person or organization that trades securities in large enough share quantities or dollar amounts that they qualify for preferential treatment and lower commissions. include Sigma Partners Sigma Partners is a major venture capital firm based in Silicon Valley and Boston. Sigma Partners invests in early-stage information technology companies (semiconductor, software and hardware). The firm was founded in 1984 by J. Burgess Jamieson and C. Bradford Jeffries. , Intersouth Partners, Inflexion inflection, inflexion the act of bending inward, or the state of being bent inward. Partners, Village Ventures, and In-Q-Tel. For additional information about CallMiner, Inc. visit http://www.callminer.com, or call 239-689-6463. |
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