CallMiner Announces Agreement to Integrate Speech Analytics into ZOOM International's Suite of Software Solutions for Contact Centers.Branded as SpeechREC - Speech Analytics for the Contact Center - SpeechREC Will Be Exclusively Distributed by ZOOM to Its Cisco Partners to Help Organizations Grow Top-Line Revenues by Acquiring New Customers and Retaining Current Customers NASHVILLE Nashville, city (1990 pop. 487,969), state capital, coextensive with Davidson co., central Tenn., on the Cumberland River, in a fertile farm area; inc. as a city 1806, merged with Davidson co. 1963. , Tenn. & FORT MYERS Fort Myers, city (1990 pop. 45,206), seat of Lee co., SW Fla., on the Caloosahatchee River, near the Gulf of Mexico; founded 1850, inc. 1905. It has a tourist trade and light industry and is a shipping point for citrus fruits, winter vegetables, flowers (especially , Fla. -- CallMiner Inc., the industry leader in enterprise speech analytics, and ZOOM International, a provider of IP recording and quality management software, today announced the companies had executed executed 1) adj. to have been completed. (Example: "it is an executed contract") 2) v. to have completed or fully performed. (Example: "he executed all the promises made in the contract") 3) v. a reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. agreement that would fully integrate speech analytics into ZOOM's suite of contact center software solutions. The new software solution will be branded as SpeechREC - speech analytics for the contact center - and will be immediately and exclusively distributed by ZOOM to its Cisco partners. ZOOM International's President, Brian The name Brian (sometimes spelled Bryan) comes from an Irish backround. It is of Celtic origin and its meaning may be "hill" or "strong, noble, and high"[1]. Shore, said, "SpeechREC (speech analytics) extracts very meaningful business intelligence from recorded calls that will help organizations grow top line revenue in a number of important ways: through new customer acquisition, customer retention initiatives or up-selling Up-selling is a sales technique whereby a salesman attempts to have the consumer purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale. and cross selling of products. From ZOOM's perspective, adding speech analytics to our suite of contact center solutions significantly strengthens our value proposition to our Cisco partners." "For CallMiner, the partnership agreement propels speech analytics into the main stream through ZOOM's Cisco distribution channel," said Terry Leahy Sir Terry Leahy (born 28 February 1956) is the CEO of Tesco, the largest British supermarket chain. He was knighted in 2002, and was Chancellor of UMIST, his alma mater, from that year until 1 October 2004 when he became co-chancellor of the newly formed University of Manchester. , president and chief executive officer of CallMiner. "Developing a white label solution for SpeechREC by ZOOM and integrating speech analytics into their strategic plan is an extraordinary marketing opportunity for CallMiner and we are committed to its successful launch and ongoing deployment Installing, setting up, testing and running. This military term, which means the placement of troops and equipment in the field, is widely used with computers as an alternate to the word "implementation. ." Shore said, "Now ZOOM's partners have the ability to provide contact centers customers with a neatly neat 1 adj. neat·er, neat·est 1. Orderly and clean; tidy. 2. Orderly and precise in procedure; systematic. 3. packaged, easy-to-use solution for extracting customer intelligence from recorded calls. The addition of SpeechREC fits neatly into our suite of solutions including CallREC([R]) (recording and quality monitoring) and ScoreCARD (agent quality evaluation)." "CallMiner is the undisputed leader in enterprise speech analytics," said John Hamilton John Hamilton may refer to:
About ZOOM International ZOOM International is a provider of innovative multimedia recording, quality management and speech analytics solutions for contact centers and unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. . ZOOM's solutions are designed to capture communications and provide critical detail in performance management while enhancing customer care, reducing business liability and improving customer retention rates. ZOOM's specific focus on Cisco and Genesys provides a product for both the enterprise and commercial space. ZOOM is the vendor of choice for customers who demand ease of use, exceptional support, and attractive cost of ownership. For more information on IP call recording and contact center quality management, please contact ZOOM at (615) 732-6147 or visit http://www.zoomint.com. About CallMiner CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!([R]) enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor Same as operating system. productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit http://www.callminer.com. CallREC([R]) is a registered trademark of ZOOM International. CallMiner([R]) and CallMiner Eureka!([R]) are registered trademarks of CallMiner, Inc. |
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