CallMiner Announces Agreement With In-Q-Tel for Speech Analytics Technology; In-Q-Tel Support Expands CallMiner's Leadership Position in Speech Analytics.FORT MYERS Fort Myers, city (1990 pop. 45,206), seat of Lee co., SW Fla., on the Caloosahatchee River, near the Gulf of Mexico; founded 1850, inc. 1905. It has a tourist trade and light industry and is a shipping point for citrus fruits, winter vegetables, flowers (especially , Fla. -- CallMiner Inc., a leading provider of speech analytics software designed to uncover business intelligence from recorded calls, today announced it has signed a strategic investment and development agreement with In-Q-Tel, a private venture group funded by the Central Intelligence Agency (CIA CIA: see Central Intelligence Agency. (1) (Confidentiality Integrity Authentication) The three important concerns with regards to information security. Encryption is used to provide confidentiality (privacy, secrecy). ). In-Q-Tel joins existing CallMiner investors Inflexion inflection, inflexion the act of bending inward, or the state of being bent inward. Partners, Intersouth Partners, and Village Ventures. Financial terms of the agreement are not disclosed but include enhancements to CallMiner's speech analytics toolset. "CallMiner's state of the art technology for mining information from recordings offers a robust set of applications to gain insight into recorded interactions," said Gilman Louie, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of In-Q-Tel. "We have tapped CallMiner's expertise in the development of speech analytics applications to serve in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. national security interest. In-Q-Tel is excited to support CallMiner and benefit from their progress in speech analytics." Every year, hundreds of millions of recordings are made for quality and statutory requirements. The recorded data is largely ignored since the economics of manual listening is prohibitive pro·hib·i·tive also pro·hib·i·to·ry adj. 1. Prohibiting; forbidding: took prohibitive measures. 2. , or the volumes of calls render the task impossible. CallMiner's technology solves this by using state-of-the-art speech recognition and patent pending conversion technologies to listen to recorded phone conversations to create minable databases. Without CallMiner's technology, this data is inaccessible inaccessible Surgery adjective Unreachable; referring to a lesion that unmanageable by standard surgical techniques–eg, lesions deep in the brain or adjacent to vital structures–ie, not accessible. See Accessible. . "We aim to create more context and more intelligence to both enterprise and government organizations from our speech analytics suite," said Jeff Gallino, CEO of CallMiner. Partnering with In-Q-Tel to bring value to the US government broadens our leadership position in the speech analytics market." About CallMiner CallMiner is a leading developer of solutions that assist contact centers in the analysis of recorded calls. CallMiner's core application automates the process of converting calls into searchable text and statistics for mining and gathering business intelligence. CallMiner's advanced tool set enables contact center managers and executives to conduct ad-hoc queries and analyses of agent and customer interactions, while providing insight into what customers are saying and how agents are responding. Since CallMiner's tools are easy to use, managers in marketing, sales, customer service and other organizations can now analyze mission critical information contained in recorded calls in real-time. Leading institutional investors Institutional Investor A non-bank person or organization that trades securities in large enough share quantities or dollar amounts that they qualify for preferential treatment and lower commissions. including Inflexion Partners, Intersouth Partners, and Village Ventures backs CallMiner. For additional information about CallMiner, Inc. visit www.callminer.com, or call 239-573-9670. About CallMiner Application Suite The CallMiner Analytics software suite enables call centers to rapidly identify, target and report what was said in recorded calls. Without CallMiner, critical business intelligence remains inaccessible. The CallMiner suite is installed alongside existing call recording hardware and can convert any volume of recorded calls to relational databases relational database Database in which all data are represented in tabular form. The description of a particular entity is provided by the set of its attribute values, stored as one row or record of the table, called a tuple. for analysis and reporting. The CallMiner application suite enables analysis of 100% of call center recordings without the need to manually listen to calls, effectively eliminating a roadblock to synthesize To create a whole or complete unit from parts or components. See synthesis. potentially valuable information. CallMiner's applications provide companies with insight into to what customers are saying and provide management with visibility to potential issues and opportunities residing within existing calls data. Analysis of agent/customer interactions provides actionable intelligence Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken. for management to help reduce call center operational costs, and provide a better customer experience. About In-Q-Tel In-Q-Tel is a private, independent, not-for-profit venture group funded by the CIA. Launched in 1999, In-Q-Tel's mission is to identify and invest in companies developing cutting-edge information technologies that serve United States national security interests. Working from an evolving strategic blueprint that defines the CIA's critical information technology needs, In-Q-Tel engages with entrepreneurs, established companies, researchers and venture capitalists Venture Capitalist An investor who provides capital to either start-up ventures or support small companies who wish to expand but do not have access to public funding. Notes: Venture capitalists usually expect higher returns for the additional risks taken. to deliver technologies that pay out in superior intelligence capabilities for the CIA and the larger Intelligence Community. Learn more at http://www.in-q-tel.org. |
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