CallMiner Announces $10 Million Investment for Speech Analytics Offering; Additional Funding Supports Continued Expansion in Growing Market.FORT MYERS Fort Myers, city (1990 pop. 45,206), seat of Lee co., SW Fla., on the Caloosahatchee River, near the Gulf of Mexico; founded 1850, inc. 1905. It has a tourist trade and light industry and is a shipping point for citrus fruits, winter vegetables, flowers (especially , Fla. -- CallMiner, a leading developer of enterprise-class speech analytics software, today announced that it has received an additional investment of $10 million. The investment was made by a combination of Sigma Partners Sigma Partners is a major venture capital firm based in Silicon Valley and Boston. Sigma Partners invests in early-stage information technology companies (semiconductor, software and hardware). The firm was founded in 1984 by J. Burgess Jamieson and C. Bradford Jeffries. , Inflexion inflection, inflexion the act of bending inward, or the state of being bent inward. Partners and Intersouth Partners. Sigma Partners, which led the Series B round, is a new investor in CallMiner and will add Robert Davoli, Sigma's managing partner, to CallMiner's Board of Directors. Both Inflexion and Intersouth previously participated in CallMiner's initial $2.8 million Series A Financing in 2004 and elected to re-invest additional capital into CallMiner as part of this Series B round. CallMiner intends to use proceeds from this financing toward the development of new sales channels, the expansion of existing sales channels, aggressive marketing, and toward the creation and deployment of improvements to the company's innovative core technologies. Founded in 2002, CallMiner provides speech analytics software, enabling enterprise customers to uncover actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. business intelligence from call center recordings. Millions of hours of customer calls are recorded daily, with only a fraction of those calls mined to gain insight into customer and agent interactions. CallMiner's proprietary software provides detailed analysis of agent/customer interactions, allowing enterprise users to listen to what their customers want and to improve agent performance and business efficiencies. In addition, CallMiner's new patent-pending Virtual Server Room (VSR VSR Very Short Reach (Ciena/Cisco design for high speed, 10Gbps data) VSR Variable Speed Reversible VSR Very Short Reach (optical interconnection; Sprint) VSR Volume Search Radar ) technology enables organizations to implement enterprise-level applications in an extremely cost-effective basis by utilizing existing but otherwise unused computing resources. VSR works hand-in-hand with CallMiner's core speech analytics applications, but can also be independently licensed and deployed to power other, unrelated enterprise-level software applications. "This new round of capital comes at a key time for CallMiner," said Jeff Gallino, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CallMiner. "At a time when companies are universally looking to maximize every piece of prospective business intelligence at their disposal, CallMiner is able to provide cost-effective tools that unlock critical customer-centric information that would otherwise have remained buried in thousands upon thousands of hours of recorded calls. CallMiner's cutting-edge technology is fully operational and proven; our customer base is increasing, and our market is growing exponentially ex·po·nen·tial adj. 1. Of or relating to an exponent. 2. Mathematics a. Containing, involving, or expressed as an exponent. b. . With the additional investment, we now have the liquidity necessary to significantly expand our sales and marketing efforts to maintain our market leading position. Moreover, we are also pleased to be adding Sigma Partners to our Board to assist with both our strategic and tactical planning." "We're excited to pursue this opportunity with CallMiner," said Robert Davoli, managing director of Sigma Partners. "CallMiner has several of the elements that we view as essential to success: great technology, a sales-oriented focus, and a fantastic market opportunity. In addition, with a strong board and management team, we believe that CallMiner will be able to effectively execute their business plan, maintain their leading market stance, and position CallMiner to become a key player in the overall market for business intelligence." About CallMiner CallMiner is a leading developer of solutions that provide near real-time business intelligence from recorded conversations. CallMiner's advanced suite of applications enables managers and executives to conduct ad-hoc queries and analyses of conversations between agents and customers, while providing insight into why customers call, what they are saying and how agents are responding. The CallMiner suite of applications augments and helps fully utilize existing enterprise class monitoring and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. initiatives. Leading institutional investors Institutional Investor A non-bank person or organization that trades securities in large enough share quantities or dollar amounts that they qualify for preferential treatment and lower commissions. include Inflexion Partners, Intersouth Partners, Village Ventures, and In-Q-Tel. For additional information about CallMiner, Inc. visit www.callminer.com, or call 239-689-6463. About Sigma Partners Sigma Partners, a high technology venture capital firm with over a billion dollars under management, helps entrepreneurs transform ideas into substantial, profitable businesses. Our partners have experience as successful CEOs, entrepreneurs and technologists. With this deep operating and technical insight we help build teams and strategies that produce sustainable value Sustainable Value Sustainable Value is an approach to measure and manage sustainability performance. The concept was developed by researchers who are working today for Queen's University Belfast and successful outcomes. We were early investors in companies such as Cascade, Vignette Vignette A symbol or pictorial representation of the corporation on a stock certificate. Usually a complicated and artistic design, it is meant to make the counterfeiting of stock certificates as difficult as possible. , StorageNetworks, Internet Security ''This article or section is being rewritten at Internet security is the process of protecting data and privacy of devices connected to internet from information robbery, hacking, malware infection and unwanted software. Systems, Tradex... CEOs of Sigma portfolio companies speak highly of how we leverage our network, our experience and our creativity. Our team also invests meaningful personal funds alongside the main fund, giving a sense of our active, long-term commitment to our portfolio companies. To learn more about Sigma Partners visit www.sigmapartners.com. About Intersouth Partners Located in Durham, North Carolina Durham is a city in the U.S. state of North Carolina. It is the county seat of Durham CountyGR6 and is the fourth-largest city in the state by population. and Reston, Virginia Reston is an internationally known planned community whose goal was to revolutionize post-World War II concepts of land use and residential/corporate development in American suburbia. , Intersouth Partners is one of the largest and most experienced early stage venture funds in the Southeast, having invested in more than 75 private companies. Founded in 1985, Intersouth Partners manages more than $500 million in six venture capital limited partnerships, focused on the technology and life sciences sectors. Visit www.intersouth.com for more information. About Inflexion Partners Inflexion Fund, L.P., Florida's Venture Fund, is a seed and early-stage venture capital fund organized with an emphasis on company building and harnessing regional, national, and the international resources of the fund's managers and strategic partners. The managing partners of Inflexion leverage a mix of operating and investing experience in over sixty early-stage companies to build strategic partnerships, quality management teams, and top-tier investment syndicates for their portfolio companies. Inflexion, an affiliate of the Village Ventures network of venture capital funds Venture Capital Funds An investment fund that manages money from investors seeking private equity stakes in small and medium-size enterprises with strong growth potential. Notes: , is the first and only Florida fund leveraging a network venture capital model involving some of the largest institutional investors in the country. For more information on Inflexion Partners, visit the company website at www.inflexionvc.com. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion