CallMiner's Gallino to Address IQPC Audience on Dramatically Cutting Contact Center Costs While Simultaneously Building a Customer-Centric Experience.CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. Illustrates How Speech Analytics Helps Enterprise Contact Centers Save $10,000 Per Second ORLANDO Orlando, city, United States Orlando (ôrlăn`dō), city (1990 pop. 164,693), seat of Orange co., central Fla., in a lake region; inc. 1875. In a citrus fruit and farm area, it is one of the world's most visited vacation spots. , Fla. -- CallMiner, the leader in enterprise speech analytics, today announced that its Chief Technology Officer, Jeff Gallino, would be addressing IQPC's Call Center Summit on Tuesday, January 27, 2009, at 2:15 p.m. E.T. The session is titled: Speech Analytics: Improve your Bottom Line AND Create a Customer-Centric Enterprise. Jeff Gallino, CallMiner's chief technology officer and co-founder said, "Based upon the operational costs we know our very large speech analytics customers incur To become subject to and liable for; to have liabilities imposed by act or operation of law. Expenses are incurred, for example, when the legal obligation to pay them arises. An individual incurs a liability when a money judgment is rendered against him or her by a court. , we know that an average contact center with more than 1,000 seats mining more than 10,000 hours of customer calls, that each second saved in a call saves the enterprise approximately $10,000 per month. The bottom line for enterprise speech analytics applications is that any reduction in total call time results in direct and dramatic dollar savings for our customers." "Speech analytics helps enterprises reduce contact center operational costs and increase contact capacity with existing agents," he said. "Specifically, CallMiner Eureka identifies call volume distribution across types of calls and call attributes such as agent groups, locations, lines of business or departments. CallMiner Eureka drives efficiencies by channel diversion A turning aside or altering of the natural course or route of a thing. The term is chiefly applied to the unauthorized change or alteration of a water course to the prejudice of a lower riparian, or to the unauthorized use of funds. , workforce optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. and process improvement by identifying high volume calls, long calls, calls with significant silence and repeat calls." For a copy of Gallino's address, please complete the form at http://www.callminer.com/call-me-form.htm. CallMiner representative will email you the power point presentation. About CallMiner CallMiner is the industry leader in enterprise speech analytics. Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real 'voice of your customers' without listening to every call. CallMiner customers are empowered with real time and actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness Marketing Effectiveness is the function of improving how marketers go to market with the goal of optimizing their marketing spend to achieve even better results for both the short-term and long-term. Also related to Marketing ROI and Return on Marketing Investment (ROMI). . For more information, please contact CallMiner at (239) 689-6463 or visit http://www.callminer.com/index.htm. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion